Animal Welfare, Gardening, some retail
Laurie Dustin
Ramsey,MN
Summary
Dynamic and results-driven professional with extensive experience at Cincinnati Insurance Company, excelling in claims processing and customer service. Proven track record in negotiating complex claims and enhancing client satisfaction through effective communication and attention to detail. Adept at fostering collaborative relationships and implementing process improvements to streamline operations.
Overview
25
25
years of professional experience
Work History
Sr. Field Claims Specialist III
Cincinnati Insurance Company
12.1998 - 04.2024
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, repair shops, contractor, constructions experts and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Coordinated with legal teams on complex claims, ensuring all regulatory requirements were met and protecting company interests.
- Provided expert advice on complex claim issues, aiding in resolution of high-stakes disputes.
- Enhanced customer trust and satisfaction by efficiently resolving claims disputes.
- Collaborated with underwriting teams to identify trends in claim activities, contributing to more accurate risk assessment and pricing.
- Evaluated and settled complex insurance claims in strict timeframes.
Education
High School Diploma -
05-1974
Skills
- Claims payment and investigation
- Policy analysis
- Complex claims consulting
- Customer service
- Effective communication
- Problem-solving abilities
Timeline
Sr. Field Claims Specialist III - Cincinnati Insurance Company
12.1998 - 04.2024
Columbia Heights High School - High School Diploma,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Work Preference
Work Type
Part TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursWork from home optionAffiliations
- Frances Curran Foundation, Best Friends Animal Society
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