Laurie Fliller
Martinsburg,United States
Summary
Dynamic retail manager with extensive multi-unit experience, focusing on team collaboration to drive sales growth. Expertise in operational organization and community engagement, supported by multiple awards for performance excellence.
Overview
25
25
years of professional experience
Work History
General Manager
Hearty Pet Inc.
Hagerstown, United States
05.2021 - Current
- Cultivated culture that drove consistent month-to-month sales growth.
- Manage multiple locations from the ground up.
- Managed end-to-end store relocation, including merchandising and branding.
- Established vendor relationships for wholesale and retail partnerships.
- Operated business focused on supporting local community initiatives.
- Organize off site events, staffing and products.
- Received multiple awards from local organizations for community engagement.
Store Manager
Lidl US
05.2019 - 05.2021
- Lead the region in KPI's, breaking a regional record.
- Mentored and promoted 8 Store Manager Trainees, 3 Store Managers, 5 Assistant Store Managers and 4 Store Supervisors in FY 2019-2020
- Mentored and trained 4 successful District Manager Trainees.
- Managed operations during multiple District Manager absences, ensuring operational continuity
- Assisted in opening 2 new stores, overseeing all phases from start to finish
- Developed market entry strategies that contributed to brand growth
Store Manager Trainee
Lidl US
11.2018 - 05.2019
- Assisted in training new staff on store operations and customer service standards.
- Managed inventory levels and organized stock to optimize product availability.
- Ensured compliance with health and safety regulations throughout the store.
- Contributed to project aimed at enhancing organizational processes, improving overall workflow.
- Studied management principles within industry-leading company to understand effective leadership practices.
Store Director
SUPERVALU
07.2016 - 09.2018
- Oversaw store operations, driving profitability and enhancing customer satisfaction.
- Collaborated with department leaders to achieve effective shrink management through streamlined ordering, production, scheduling, merchandising, and customer service.
- Guided 75 employees through cultural transformation during ownership transition.
- Mentored multiple employees into a successful leadership role.
- Received multiple awards for excellence in sales performance and customer engagement. in presentation, sales and holiday selling contests by creating a total team...Show more
Store Manager
ALDI USA
04.2012 - 07.2016
- Exceeded sales and shrink goals consistently through exceptional customer service and curated product selection.
- Oversaw daily operations at one retail location and launched another, ensuring seamless transition and operational efficiency.
- Supervised sales and business development functions alongside customer relations, driving engagement and satisfaction.
- Trained two successful district managers in store and company operations.
- Developed 7 sales associates that are currently holding managerial roles.
- Reduced employee turnover by 59% by instituting a total store mentality.
Store Manager
Trans World Entertainment
08.2001 - 04.2012
- Directed store operations, personnel, and merchandising to create exceptional customer experiences and drive profitability.
- Managed multiple locations simultaneously, optimizing operations and enhancing overall performance.
- Earned awards such as Store Manager of the Year, best shrink results, and best turnover rate by creating a team atmosphere that welcomed and included customers.
- Led community involvement campaign that engaged local customers and improved brand visibility, reshaping their perception of the business.
- Was promoted three times to higher volume...Show more
Education
Bachelor of Business Administration - BBA - Business Administration and Management
Stony Brook University
Stony Brook, NY05-2000
Associate's degree - Business, Management, Marketing, and Related Support Services
Suffolk County Community College
Selden, NY05-1998
High School Diploma - General Studies
St. John The Baptist Diocesan High School
West Islip, NY05-1996
Skills
- Multi-site management
- Vendor relationship management
- Sales strategies
- Market entry analysis
- Customer relationship management
- Operational excellence
- Strategic planning
Timeline
General Manager
Hearty Pet Inc.
05.2021 - Current
Store Manager
Lidl US
05.2019 - 05.2021
Store Manager Trainee
Lidl US
11.2018 - 05.2019
Store Director
SUPERVALU
07.2016 - 09.2018
Store Manager
ALDI USA
04.2012 - 07.2016
Store Manager
Trans World Entertainment
08.2001 - 04.2012
Bachelor of Business Administration - BBA - Business Administration and Management
Stony Brook University
Associate's degree - Business, Management, Marketing, and Related Support Services
Suffolk County Community College
High School Diploma - General Studies
St. John The Baptist Diocesan High School