Laurie Fowler
Orange Park
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by exceptional communication skills. Eager to contribute to team success and drive positive outcomes through collaboration and innovative thinking. Prepared to embrace new challenges and advance organizational objectives with dedication and enthusiasm. A proactive mindset ensures readiness to adapt and thrive in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Aetna, a CVS Health Company
12.2021 - 06.2024
- Provide members with benefit information, including deductibles and coinsurance.
- Assist with provider searches and schedule appointments.
- Research and resolve claims, investigate member issues, and follow up with providers.
- De-escalate calls to avoid the need for supervisor intervention.
Customer Service / Account Specialist (Seasonal)
Amazon.com
04.2020 - 01.2021
- Assisted customers with orders, refunds, lost/damaged items, and account access.
- Trained as an Account Security Specialist, following security protocols to restore account access.
- Consistently met daily performance goals and resolved escalated situations calmly.
Owner / Designer
Purplefish Decals & Designs
- Current
- Created custom signs, decals, and cups.
- Collaborated with clients to design products that met their vision.
Online Sales Associate
GemsAgain
- Current
- Assisted clients in selling unwanted items, providing market research and valuations.
- Managed inventory, photographed items, created listings, and handled sales/shipping.
Director of Pet Nursing
Banfield Veterinary Hospital
09.2006 - 07.2009
- Managed nursing staff, schedules, and training.
- Assisted in surgeries, performed medical procedures (IVs, blood draws, labs), and provided client education.
- Led successful fundraising events for pet care initiatives.
Office Manager
Painting Company
05.2005 - 01.2006
- Oversaw daily office operations, bookkeeping, scheduling, and dispatching crews.
Licensed Practical Nurse (LPN)
Capital District Psychiatric Center
09.2003 - 05.2005
- Provided nursing care in an intensive psychiatric unit.
- Administered medications, took vitals, charted, and collaborated with interdisciplinary teams.
- Maintained composure during emergencies and implemented care plan changes.
Education
Associate Degree in Nursing - Practical Nursing
Richmond Vocational
Richmond Virginia06-1997
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
- Active listening
- Problem resolution
- Decision-making
- Organization and time management
Timeline
Customer Service Representative
Aetna, a CVS Health Company
12.2021 - 06.2024
Customer Service / Account Specialist (Seasonal)
Amazon.com
04.2020 - 01.2021
Director of Pet Nursing
Banfield Veterinary Hospital
09.2006 - 07.2009
Office Manager
Painting Company
05.2005 - 01.2006
Licensed Practical Nurse (LPN)
Capital District Psychiatric Center
09.2003 - 05.2005
Owner / Designer
Purplefish Decals & Designs
- Current
Online Sales Associate
GemsAgain
- Current
Associate Degree in Nursing - Practical Nursing
Richmond Vocational
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