Summary
Work History
Education
Skills
Timeline
Generic

Laurie Foy

Hubbardston,MA

Summary

Home Depot At Home Services Project Coordinator More than 20 years' successful experience in project management, customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales support. Possess solid computer skills. Excellent working knowledge using Microsoft Excel, Microsoft Word, Lead Management / Citrix/FSL. Work with sales professionals covering the state of Connecticut, responsible for more than ten stores in the region.

Work History

Sales Staff

Leicester High School
Leicester, MA
  • Fairfield County Area
  • Averaging monthly BLOG of $450K and Install Percentage of 113%
  • Schedule various home improvement projects for homeowners including roofing, window installation and repairs
  • Maintain subcontractor files for ongoing follow thru and completion of jobs for payment schedules
  • Quickly and effectively solved customer challenges
  • Maintain quality control/satisfaction records, developed and implemented new techniques to improve customer service
  • Work directly with Field Supervisors, Field Inspector placing orders with vendors to complete customer projects.
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Coordinated responses and resources to handle special client requests.
  • Assisted customers with sales needs such as inventory and shipping questions.

Education

High School Diploma -

Leicester High School
Leicester, MA
06.1978

Skills

  • Computer Proficiency and Microsoft Office
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Deliveries of Materials
  • Problem Resolution
  • Excellent Written and Verbal Communication

Timeline

Sales Staff

Leicester High School

High School Diploma -

Leicester High School
Laurie Foy