Dominic Brewer
Hubbardston,MA
Summary
Motivated and adaptable individual with strong communication skills and a solid work ethic. Known for being dependable, quick to learn, and a team player with a positive attitude. Eager to contribute to a dynamic environment and grow both personally and professionally.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Webster First Credit Union
09.2024 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Teller
Rollstone Bank & Trust
10.2023 - 09.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Kitchen Staff Member
Northeast Pizza
11.2019 - 10.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Collaborated with team members to ensure seamless coordination during peak service hours.
Education
Associate of Science - Biology
Quinsigamond Community College
Worcester, MA06-2027
Skills
- Client Engagement
- Team Building
- Open to Communication
- Adaptability in Stressful Situations
- Detail-Oriented Mindset
- Computer skills
Languages
American Sign Language
Limited Working
Timeline
Call Center Agent
Webster First Credit Union
09.2024 - Current
Teller
Rollstone Bank & Trust
10.2023 - 09.2024
Kitchen Staff Member
Northeast Pizza
11.2019 - 10.2023
Associate of Science - Biology
Quinsigamond Community College
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