Microsoft 365, ATS, QuickBooks,Chrome Book
Robert Mefford
Beginner Social Media Assistant
Vero Beach,FL
Summary
I have a strong history of Human Resources Management for fortune 500 companies , Marriott Hotels, Wendy's restaurants, Precision Response Corporation, Washington Post, e.g. My HR career lasted 25+ years.
The sales and marketing career was very attractive to me to join Budgetext Corp in Fayetteville, AR as a Sales Representative and 1 year later I was promoted to Regional Sales Manager covering the US southeastern states. I have accumlated10+ years in sales/marketing outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Achievements include adding 50+ new customers and increasing revenue by $100K
Hardworking, reliable and diligent sales leader.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Call Center Agent
MCI Communications
Melbourne, FL
06.2020 - 05.2021
- Contacted by phone to interview patients that were tested positive for Covid19 to gather data about symptoms and other data to send to the health department
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Automated processes to manage remote network.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained user account data by initiating account access and establishing in database.
Education
Bachelor of Arts - Political Science, Public Administration
Florida International University
Miami, FL 02.1973 - 03.1975
Master of Arts - Public Administration MPA
Florida Atlantic University
Boca Raton, FL 03.1976 - 04.1979
Skills
Client Engagement
undefinedAdditional Information
Served in the US Army for 3 years working in the JAG (Judge Advocate General Operations, I was a court reporter and investigator for court martial trials in Europe and I was promoted to Sergeant with in 15 months. Discharged with a Honorable Discharge and Veteran Status
Software
Salesforce
Timeline
Call Center Agent
MCI Communications
06.2020 - 05.2021
Master of Arts - Public Administration MPA
Florida Atlantic University
03.1976 - 04.1979
Bachelor of Arts - Political Science, Public Administration
Florida International University
02.1973 - 03.1975
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