Laurie Geraghty

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.

• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.

Managing Litigation Paralegal position in commercial and construction litigation. Responsible for the maintenance and management of civil litigation files for major commercial and construction clients; Extensive client contact; Responsible for clear and concise correspondence by providing case status reports.

• Maintained litigation database and document organization for commercial and construction cases.
• Maintained client satisfaction by providing regular updates on case progress and addressing concerns promptly.
• Managed exhibits, evidence and data related to [Type] legal proceedings.
• Increased case efficiency by streamlining document management and organization processes.