Laurie Harmon
Jenks,OK
Summary
Professional with strong background in customer service, poised to drive positive interactions and satisfaction. Skilled in resolving complex issues, managing high-volume inquiries, and utilizing CRM software to enhance efficiency. Strong focus on team collaboration and adapting to changing needs. Known for reliability and achieving results.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Senior Customer Service Associate
DXC Technologies
Tulsa, OK
12.2019 - Current
- I have a Series 6 license which allows me to buy, sell, or trade mutual funds within retirement accounts
- Assisting clients with making withdrawals, fund transfers, loan payments, contributions and completing paperwork while being a part of the call center Resource Team that handles escalated phone calls and assist other team members with questions or issues on accounts.
Certified Express Banker
BOK Financial
Tulsa, OK
03.2018 - 10.2019
- On a daily basis I assist my clients with basic account information, funds transfers, bill pays, filing fraud claims, online banking, and replacing cards both over the phone and through secured online emails
- I became a certified express banker after only being with the bank for 6 months, which I was the fist to do
- There are only 14 bankers that are on the elite secured message team and I am proud to say I am one of those
DirecTV Customer Service Representative
At&t Entertainment Group
Tulsa, OK
11.2013 - 02.2018
- Answering phone calls from customers needing technical help as well as cover billing questions, and schedule appointments
- Participated in the SME (subject- matter- expert ) team which helped train and coach new hires as well as train existing peers on how to offer products to the customer.
Department Manager
Walmart
11.2011 - 09.2013
- Responsible for scheduling my team weekly, ordering products for the department, conducting inventory monthly, setting up new adds and contacting suppliers as needed.
Production Associate
CareFusion Corporation
Mannford, OK
04.2007 - 10.2011
- Assembly of medical parts and surgical procedure trays, pulling orders, setting up production line, machine operator, and TIQ certified (quality control/inspection ).
Education
High school or equivalent - General Studies
Washington Twp High School
Sewell, NJ06-1991
Word Processing/Computer Science - Clerical/Office Management
Gloucester County Institute of Technology
Sewell, NJ06-1991
Skills
- Microsoft Office/Word (
- Customer relations
- Conflict resolution
- Complaint handling
- Client engagement
- Interpersonal communication
- Microsoft, 10 key, inter office chat, dual monitor control
- Customer Support
- CSR
- Call Center
- Customer Care
- Customer Service
- Customer service
Certification
Series 6, 06/01/20, Present, Series 6 license which allows me to buy, sell, trade, and manage mutual funds.
- Licensed Senior Customer Service Specialist- 2020
Timeline
Senior Customer Service Associate
DXC Technologies
12.2019 - Current
Certified Express Banker
BOK Financial
03.2018 - 10.2019
DirecTV Customer Service Representative
At&t Entertainment Group
11.2013 - 02.2018
Department Manager
Walmart
11.2011 - 09.2013
Production Associate
CareFusion Corporation
04.2007 - 10.2011
High school or equivalent - General Studies
Washington Twp High School
Word Processing/Computer Science - Clerical/Office Management
Gloucester County Institute of Technology