Laurie Heisey

Responsible for parking lot set-up

Set up parking booths for selling

Supervise parking lot sellers/lot personnel

Customer Service

Problem solving

Direct vehicles to proper parking areas

Ensure guest safety

Maintained campground resort bathhouses, cleaning each individual bathroom, Maintained game room, laundry room and office areas

patrolled campground on Friday and Saturday nights to enforce the quiet hours to be available for guests as needed.

• Recorded, reported and mitigated property damage, unusual incidents and equipment malfunction.
• Examined doors, windows, gates and other community areas to proactively identify security issues.
• Observed activity on property and departing guests to guard against theft of company assets.
• Checked parking lot for unauthorized vehicles and bicyclists and monitored bicycle rack.
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
• Recorded facts to prepare reports documenting incidents and activities.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.

Responsible for various duties including but not limited to responding to Non-Emergency/Emergency calls

Answered public phone calls of both emergency and non-emergency calls and dispatched appropriate Emergency/Non-Emergency equipment

Dealt directly with the general public while also monitoring and answering radio traffic from our officers

Responsible for managing employees when regular manager was not there.

Open/Close store including counting drawers for next business day.

Receive shipments

Cashier point of sales

Stock product

Customer Service and Loss Prevention

• Oversaw daily monitoring and patrolled buildings, grounds and work sites.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Regulated vehicle and pedestrian traffic onto building grounds.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Reported suspicious activities and persons to law enforcement.
• Secured [Number] doors in office and main building.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.