Laurie Henderson
Loudonville,OH
Summary
Dynamic Store Manager at Dollar General Corporation with a proven track record in enhancing customer satisfaction and driving sales through innovative merchandising and effective team leadership. Skilled in inventory management and employee training, I successfully reduced turnover rates and improved operational efficiency, fostering a positive work environment that maximized profitability.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
33
33
years of professional experience
Work History
Store Manager
Dollar General Corporation
Loudonville, OH
08.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Front Desk Medical Receptionist
Knox Community Hospital
Mount Vernon, OH
05.2005 - 06.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Improved clinical workflow with introduction of electronic health records system.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Increased efficiency in office by implementing digital filing system for patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Marketing Manager
Duhulmar Healthcare
Loudonville, OH
07.2020 - 07.2021
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Optimized website content for improved search engine rankings and increased web traffic.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Trained junior marketing staff, elevating team capabilities and performance.
- Executed email marketing campaigns to nurture leads and convert prospects into customers.
- Led cross-functional teams for product launch events, significantly enhancing market penetration.
- Analyzed campaign performance data to adjust tactics and maximize ROI.
- Developed key partnerships with influencers and media outlets, amplifying brand presence and reach.
- Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
- Orchestrated trade shows and corporate events, fostering industry relationships and generating leads.
- Established brand guidelines to ensure consistency across all marketing materials and communications.
- Conducted market research to identify trends, informing product development and positioning strategies.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Elevated brand visibility by developing and executing comprehensive marketing campaigns across multiple digital platforms.
- Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.
- Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
- Enhanced online presence, optimizing website content for SEO and improving user experience.
- Implemented customer feedback loops, refining marketing strategies for improved customer satisfaction.
- Managed social media accounts, engaging with followers and creating loyal brand community.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
- Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.
- Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.
- Created and managed social media campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Devised content strategy to effectively engage target audiences.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Coordinated with design and media teams to develop high-quality creative assets.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Improved website visibility through development and implementation of SEO strategies.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Optimized email campaigns to increase open and click-through rates.
- Conducted market research to identify new opportunities and target markets.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Wrote and distributed press releases to increase brand visibility.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Medical Assistant
Foot & Ankle Specialists Of Ohio
Wooster, OH
06.2016 - 09.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Improved clinical workflow with introduction of electronic health records system.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Increased efficiency in office by implementing digital filing system for patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Medical Assistant
Dr. Tina Nelson
Wooster, OH
05.2008 - 06.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved clinical workflow with introduction of electronic health records system.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Increased efficiency in office by implementing digital filing system for patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Health Unit Coordinator
Wuesthoff Health System
Melbourne Beach, FL
12.1997 - 04.2005
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Provided care for Number-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Enhanced patient experience by providing empathetic support and guidance throughout their stay, addressing concerns and facilitating services.
- Contributed to patient education by preparing and distributing informational materials, empowering patients in their own care.
- Improved accuracy of medical records by diligently entering patient information and updating charts to ensure up-to-date healthcare data.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
- Reduced instances of medication errors by carefully coordinating with pharmacy staff to verify prescriptions against patient records.
- Enhanced team communication with efficient coordination of patient care activities, resulting in smoother operation and patient satisfaction.
- Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
- Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Supported healthcare quality improvement initiatives by participating in audits and suggesting process enhancements based on observed challenges.
- Streamlined patient admission process, significantly reducing wait times by meticulously organizing and updating patient records.
- Improved operational efficiency by implementing digital filing system for patient records, reducing retrieval time and storage space.
- Enhanced inter-departmental communication by serving as liaison between health unit and other hospital departments, ensuring cohesive patient care.
- Increased department efficiency by organizing and maintaining stock of medical supplies, ensuring readiness for patient care needs.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
- Optimized scheduling of medical procedures for improved patient flow by meticulously managing doctors' calendars and patient appointments.
- Coordinated continuing education opportunities for healthcare team, ensuring up-to-date practices and compliance with current healthcare standards.
- Ensured compliance with healthcare regulations by accurately processing doctors' orders and prescriptions, safeguarding patient health.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Certified Nursing Assistant
Wuesthoff Health System
Rockledge, FL
08.1992 - 08.1997
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Provided care for Number-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Enhanced patient experience by providing empathetic support and guidance throughout their stay, addressing concerns and facilitating services.
- Contributed to patient education by preparing and distributing informational materials, empowering patients in their own care.
- Improved accuracy of medical records by diligently entering patient information and updating charts to ensure up-to-date healthcare data.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
- Enhanced team communication with efficient coordination of patient care activities, resulting in smoother operation and patient satisfaction.
- Reduced instances of medication errors by carefully coordinating with pharmacy staff to verify prescriptions against patient records.
- Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
- Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Supported healthcare quality improvement initiatives by participating in audits and suggesting process enhancements based on observed challenges.
- Streamlined patient admission process, significantly reducing wait times by meticulously organizing and updating patient records.
- Improved operational efficiency by implementing digital filing system for patient records, reducing retrieval time and storage space.
- Increased department efficiency by organizing and maintaining stock of medical supplies, ensuring readiness for patient care needs.
- Enhanced inter-departmental communication by serving as liaison between health unit and other hospital departments, ensuring cohesive patient care.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
- Optimized scheduling of medical procedures for improved patient flow by meticulously managing doctors' calendars and patient appointments.
- Coordinated continuing education opportunities for healthcare team, ensuring up-to-date practices and compliance with current healthcare standards.
- Ensured compliance with healthcare regulations by accurately processing doctors' orders and prescriptions, safeguarding patient health.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed policies and procedures for effective pharmacy management.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Collaborated with store manager to maintain daily operations.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
Phlebotomy - Phlebotomy
Knox County Career Center
Mount Vernon, OH11.2009
Health Unit Coordinator/ Telemetry - HUC/Telemetry
Wuesthoff Education
Rockledge, FL03.2000
Certified Nursing Assistant - Nursing Assistant
Brevard Community College
Melbourne, FL01.1993
Diploma - High School Teaching
Bethel Christian Academy
Cocoa, FL05.1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Training and mentoring
- Customer service management
- Store operations
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Inventory management
- Team leadership and coaching
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Goals and performance
- POS systems
- Recruitment and hiring
- Inventory control
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Employee scheduling
- Sales expertise
- Opening and closing procedures
- Work Planning and Prioritization
- Accurate cash handling
- Documentation and reporting
- Relationship building and management
- Operations
- Strategic thinker
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Customer response
- Sales professional
- Payroll management
- Bank deposit procedures
- Accurate money handling
- Operational efficiency
- Bank and safe deposits
- Loss prevention
- Inventory oversight
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Performance reviews
- Sales analysis
- Maximizing profitability
- Sales coaching
- Pricing strategies
- Flexible schedule
- Sales promotions
- Leading staff meetings
- Vendor management
- Merchandise planning
- Delegating work
- Advertising and marketing
- Personnel development
- Project management
- Marketing and promotions
- Special events
- Competitor monitoring
- Operations oversight
- Talent recruitment
- Employee terminations
- Culture development
- Process improvements
- Hourly shift management
- Risk management
- Promotional planning
- Systems and software expertise
- Database management
- Budget development
- Security system monitoring
- Financial operations management
- Budget administration
- Mathematical aptitude
- Revenue generation
- Partnership building
- Program implementation
- Report generation
- Program administration
- Verbal and written communication
- Team building
- Customer feedback analysis
- Market analysis
Timeline
Store Manager
Dollar General Corporation
08.2021 - Current
Marketing Manager
Duhulmar Healthcare
07.2020 - 07.2021
Medical Assistant
Foot & Ankle Specialists Of Ohio
06.2016 - 09.2020
Medical Assistant
Dr. Tina Nelson
05.2008 - 06.2009
Front Desk Medical Receptionist
Knox Community Hospital
05.2005 - 06.2007
Health Unit Coordinator
Wuesthoff Health System
12.1997 - 04.2005
Certified Nursing Assistant
Wuesthoff Health System
08.1992 - 08.1997
Phlebotomy - Phlebotomy
Knox County Career Center
Health Unit Coordinator/ Telemetry - HUC/Telemetry
Wuesthoff Education
Certified Nursing Assistant - Nursing Assistant
Brevard Community College
Diploma - High School Teaching
Bethel Christian Academy