Laurie Hoard
Sagamore Beach,MA
Summary
Proactive and goal-oriented professional with excellent communication, time management, and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Poised to take on new challenges and achieve positive results.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Program Manager for Peer Support Services
Wabanaki Health & Wellness
01.2015 - 03.2018
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Collaborated with clients and interdisciplinary teams to develop program structure aimed at increasing client engagement. connecting them to their culture, and expanding social and natural support networks.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
Case Manager
Wabanaki Health & Wellness
01.2011 - 03.2018
- Provided culturally sensitive case management services for families, children and adults.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Support Counselor
Sweetser
01.2007 - 06.2009
- Provided direct care services to clients with dual diagnoses and a history of chronic homelessness.
- Acted as a liaison between residents and their landlord.
- Improved client living skills through teaching daily routines, budgeting, and self-care techniques.
- Conducted assessments to evaluate client progress and adapt treatment plans accordingly for optimal outcomes.
- Documented case notes accurately and timely, demonstrating attention to detail for seamless case management handovers.
- Ensured client rights were protected while maintaining adherence to regulatory standards and ethical guidelines.
Education
Real Estate Salesperson Course - Real Estate Licensee Course
Cape Realty School
Cotuit, MA05-2025
Bachelor of Science - Mental Health And Human Services
University of Maine At Augusta
Augusta, ME05-2011
Skills
- Effective problem resolution
- Project coordination
- Thorough in quality assurance
- Commitment to ethical standards
- Goal-oriented planning
- Skilled in motivational interviewing techniques
Affiliations
- Sagamore Highlands Association - Board Member
Certification
Licensed Real Estate Salesperson
Mental Health Rehabilitation Technician/Community
Intentional Peer Support Specialist
Timeline
Program Manager for Peer Support Services
Wabanaki Health & Wellness
01.2015 - 03.2018
Case Manager
Wabanaki Health & Wellness
01.2011 - 03.2018
Support Counselor
Sweetser
01.2007 - 06.2009
Real Estate Salesperson Course - Real Estate Licensee Course
Cape Realty School
Bachelor of Science - Mental Health And Human Services
University of Maine At Augusta
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