Laurie Graber
As a seasoned professional debt collector, I possess over twenty five years of experience in the collection industry. I am well versed in the trade of bill collection and skip tracing. I have had experience in commercial litigation,and pre-litigation, consumer,federal,first party, third party/purchased debt. I have held the role of manager and have worked independently or as part of a team. I consider myself solid in the art of motivation, organization, and problem solving. I have excellent communication and negotiation skills. I excel in a competitive number driven environment. I would be an asset to any organization that values a self starter with the hunger to succeed. I am seeking a career in which I can apply my skills to thrive as an individual while providing my employer with a winning attitude.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Work History
Senior Litigation Case Manager
7 Years 9 Months- Maintained ranking of top producer for the entirety of my employment.
- Engaged in settlement negotiations to avoid continued litigation.
- Reported and worked directly with in house counsel to both ensure the best outcome for the client.
- Negotiated favorable terms for contracts, settlements, and agreements.
- Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
- Trained colleagues on advanced negotiation techniques, enhancing the team's overall skill set and effectiveness in securing favorable terms.
- Managed high-pressure situations effectively, resulting in mutually beneficial agreements between parties.
Administrative Wage Garnishment Agent
4 Months- Assisted consumers in resolving severely delinquent federal loans, providing timely solutions that benefited both consumers and client needs.
- Managed outbound and inbound collection calls to resolve delinquent accounts professionally.
- Reviewed account histories to identify appropriate recovery actions and next steps.
Project Manager
2 Years 3 Months- Led a crew of skilled workers to renovate commercial properties.
- Directed interior fit-out projects from planning through handover, coordinating schedules, subcontractors, and client approvals.
- Reviewed drawings, specifications, and finish schedules to align deliverables with project requirements.
- Managed procurement activities, tracking materials, lead times, and installation readiness for site execution.
Asset Manager
2 Years 4 Months- Maintained and rectified delinquent loans to sustain a positive relationship with the consumer and protect company assets.
- Directed asset performance reviews to identify delinquency trends and prioritize recovery actions.
- Managed portfolio servicing workflows, ensuring accurate account updates and payment tracking.
- Negotiated repayment arrangements with distressed accounts to support recovery and retention.
Senior Account Receivables Manager
6 Years 5 Months- Achieved recognition for six consecutive years as a top producer in the 100k club.
- Directed accounts receivable workflows to maintain accurate billing, collections, and cash application.
- Reviewed aging reports and prioritized delinquent accounts for timely follow-up and resolution.
- Reconciled customer accounts to resolve discrepancies and ensure ledger accuracy.
Unit Manger/ Frontline pre-legal collector/ (Large Balance)
4 Years 10 Months- Maintained a five-year record of consistently exceeding personal and company goals.
- Supervised collection team performance, reinforcing compliance with FDCPA, TCPA, and company policies.
- Coached collectors on negotiation techniques, payment plans, and dispute resolution practices.
Collection Manager/ Frontline Collector
6 Years 5 Months- Managed staff of 12-15 for fortune 500 client, ensuring effective operations.
- Performed to the best of my ability each and every day to create a successful and motivated team of professionals.
- Boosted financial performance through strategic initiatives.
- Supervised collection staff, providing coaching on negotiation techniques, call handling, and dispute resolution.
- Prepared performance reports for leadership, supporting decisions on collection strategy and staffing needs.