LAURIE JONES
La Porte
Summary
Dynamic professional with extensive experience in medical billing and collections at Ameritech, AAS. Proven track record in accounts receivable management and regulatory compliance, coupled with strong communication skills. Successfully identified process improvements, enhancing efficiency and accuracy in billing operations. Adept at problem-solving and fostering team collaboration to achieve organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Custodian of Records/Collections Specialist
SHB&C, LLC
05.2019 - 09.2024
- Managed the process of addressing all attorney requests for billing and medical records across three facilities, prepared invoices for attorneys regarding record retrieval services, released records, and created radiology CDs.
- Analyzed collection trends and ensured timely resolution of claims.
- Developed and distributed the monthly company newsletter and organized/hosted team-building activities.
Customer Advocate
TeleTech
06.2018 - 05.2019
- BCBS Member/Provider Customer Service Representative responsible for managing a high volume of incoming calls.
- Providing assistance to members and providers regarding eligibility coverage, claim status, preauthorizations, provided doctors, facilities, and pharmacy demographics.
Collections Specialist
VNS Consultants LLC
La Porte
01.2013 - 06.2018
- Verified insurance and performed clerical functions.
- Conducted analysis of collection trends and facilitated the prompt resolution of claims.
- Prepared and distributed patient statements.
Medical Billing & Collections
Ameritech, AAS
07.2012 - 07.2014
- Compiled monthly reports detailing progress towards meeting organizational goals related to medical billing and collections.
- Identified opportunities for improvement in existing processes related to billing and collections operations.
- Served as a liaison between patients, hospital administration, medical staff, and insurance companies regarding billing issues.
- Managed customer accounts, including billing and collections.
- Researched and resolved discrepancies in medical billing codes, insurance coverage details, and other data required for claims submission.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
Education
AAS - Medical Billing & Collections
Ameritech
07.2014
Skills
- Accounts receivable
- Collection management
- Customer service
- EHR systems
- Medical records auditor
- Invoice preparation
- Medical record retrieval
- Billing processes
- Regulatory compliance
- Communication skills
- Attention to detail
- Problem solving
- Work independently
- Data analysis
- Detail-oriented
- Strong knowledge of attorney accounts
- Negotiating payments
- HIPAA compliance
- Team building
- Microsoft Office
Certification
Notary Public Commission, 12/01/19
Timeline
Custodian of Records/Collections Specialist
SHB&C, LLC
05.2019 - 09.2024
Customer Advocate
TeleTech
06.2018 - 05.2019
Collections Specialist
VNS Consultants LLC
01.2013 - 06.2018
Medical Billing & Collections
Ameritech, AAS
07.2012 - 07.2014
AAS - Medical Billing & Collections
Ameritech
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