Laurie Knight
Bourbonnais,IL
Summary
Dedicated to empowering individuals to overcome barriers, build resilience, and achieve independence. Brings strong interpersonal skills, clinical insight, and a deep commitment to working in environments that foster healing, growth, and transformative change. Eager to contribute to a collaborative team focused on improving outcomes for vulnerable populations.
Overview
19
19
years of professional experience
Work History
Shift Manager
Motel 6 / Studio 6
Merrillville, IN
05.2024 - 12.2024
- Managed daily hotel operations to ensure efficiency and guest satisfaction
- Oversaw check-ins/outs, issue resolution, and customer service delivery
- Maintained cleanliness, inventory, and organizational standards
- Handled administrative duties and delegated staff tasks effectively
Substance Abuse Counselor
Family Guidance Centers, Inc.
Bourbonnais, IL
02.2024 - 12.2024
- Conducted biopsychosocial assessments and created individualized treatment plans
- Facilitated group therapy and maintained 20+ weekly billable clinical hours
- Provided crisis intervention and client advocacy during emergencies
- Educated clients on substance abuse effects and coping strategies
- Coordinated case management, aftercare, and discharge planning
Domestic Violence Advocate
Crisis Center for South Suburbia
Tinley Park, Illinois
12.2024 - Current
- Conducted support groups aimed at empowering domestic violence survivors and fostering healing.
- Facilitated sessions focused on boosting self-esteem and providing emotional assistance to victims.
- Executed client intakes and phone screenings, ensuring comprehensive data collection.
- Documented daily client interactions through detailed notes for effective case management.
Residential and Hotline Shift Leader
Crisis Center for South Suburbia
Tinley Park, IL
12.2024 - 05.2025
- Crisis intervention: Answering hotline calls/tests and deliver timely and effective support for callers/clients in distress.
- Information and Referral: Referring callers to community resources,including emergency shelter, legal assistance, and counseling
- Intake and screening: Screening for prospective residents and conduct intake assessments
- Documentation: Maintained accurate and timely call logs, client activity records, and case updates while consistently meeting productivity and documentation standards.
Residential Coordinator
Family Guidance Center
Manteno, Illinois
12.2023 - 02.2024
- Oriented new patients regarding program rules and expectations.
- Supported treatment plans while monitoring client progress.
- Conducted safety checks to ensure resident comfort and well-being.
- Facilitated conflict resolution among residents, offering necessary guidance.
- Maintained confidentiality alongside accurate documentation of progress.
Financial records specialist
VITAS Healthcare
Lombard, IL
09.2009 - 11.2022
- Monitored billing processes to ensure accuracy and compliance.
- Entered and managed billing data using VITAS software.
- Coordinated materials and record submissions with staff and clients effectively.
- Collaborated with managers to confirm proper documentation practices.
- Maintained confidentiality of sensitive information at all times.
Direct Support Professional
Garden Center
Burbank, IL
01.2007 - 07.2009
- Promoted independence for individuals with disabilities, enhancing daily living skills and autonomy.
- Supervised daily activities while training staff to improve support quality and consistency.
- Delivered compassionate, client-centered care that elevated overall well-being.
- Cultivated strong relationships with clients and families, fostering trust and engagement in care plans.
Education
Bachelor of Arts - Human Services/Substance use disorder
Southern New Hampshire University
Manchester, NH05.2026
Certification in Addiction/ CADC - Addiction
Sober College School of Addiction
Los Angeles, CA03.2026
Skills
Counseling and mental health support
Crisis response strategies
Motivational interviewing techniques
Client intake processes
Comprehensive case management
Addiction recovery counseling
Certification
- Motivational Interviewing Concepts and Skills
- Certificate of Achievement for Critical Thinking
- Understanding Mental Health and Psychiatric Disorders
- Parents and Kids Group, Healing from Domestic violence
- Substance Misuse Outreach Worker
- Management and Treatment of Dual Diagnosis
- Operating as a Mental Health Support Worker
- Direct Support Specialist
- CNA
- Illinois Notary License, 01/01/24, 01/01/28, Licensed to notarize documents in the state of Illinois.
- CADC
Timeline
Residential and Hotline Shift Leader
Crisis Center for South Suburbia
12.2024 - 05.2025
Domestic Violence Advocate
Crisis Center for South Suburbia
12.2024 - Current
Shift Manager
Motel 6 / Studio 6
05.2024 - 12.2024
Substance Abuse Counselor
Family Guidance Centers, Inc.
02.2024 - 12.2024
Residential Coordinator
Family Guidance Center
12.2023 - 02.2024
Financial records specialist
VITAS Healthcare
09.2009 - 11.2022
Direct Support Professional
Garden Center
01.2007 - 07.2009
Bachelor of Arts - Human Services/Substance use disorder
Southern New Hampshire University
Certification in Addiction/ CADC - Addiction
Sober College School of Addiction
References
References available upon request.
Education
- Bachelors Degree in Human Services (Graduation Date 05-01-2026)
- CADC (March 2026)
- Advance Diploma in Cognitive Behavioral Therapy