Laurie Kunze
Garner,NC
Summary
Reliable and hard-working employee with exceptional experience leading teams, delivering results and exceeding expectations. Highly motivated leader with an great eye for detail. Skilled in teaching new concepts and best practice strategies. Skilled in many different POS systems and front office systems.
Overview
15
15
years of professional experience
Work History
Server/Trainer/Hourly Supervisor
Cowfish Sushi Burger Bar
Raleigh, NC
10.2015 - 10.2016
- Created positive guest dining experiences while adhering to company standard operating procedures.
- Trained new employees locally and also at new opening location.
- Performed closing, opening and running duties as server and hourly shift supervisor.
- Learned full food and beverage menu and each ingredient for every item.
General Manager and All Front of House Positions
Tupelo Honey Cafe
Raleigh, NC, Knoxville, TN And Asheville, NC
01.2010 - 07.2015
- Performed all General Manager tasks for new store opening in Raleigh, NC.
- Trained new managers for other new store locations.
- Won company wide sales contest for small plate items.
- Managed and completed monthly inventory for food, wine, beer and liquor. Weekly payroll reconciliation and scheduling for FOH staff.
- Motivating, praising and coaching over 80 staff members at Raleigh location.
- Successfully performed all FOH positions: host, server assistant, bartender, and hourly shift manager.
Front of House Manager and Server/Trainer
Grove Park Inn Resort & Spa
Asheville, NC
04.2002 - 11.2009
- Promoted through many positions in the Blue Ridge Dining Room by offering outstanding customer service and hard work, and dedication to the company mission.
- Managed guest and employee relations for 400 seat restaurant that offered buffets and ala carte for breakfast, weekends and holidays. Ala carte only service on weekdays.
- Completed classes for Certification of Hospitality Supervisor.
- Worked with teammates and management to accomplish smooth and successful shifts by maintaining running sidework, along with completing opening and closing duties to above par standards.
Education
Associate of Science - Accounting
Wake Technical Community College
Raleigh, NC05.2021
Bachelor of Science - Environmental Engineering
University of North Carolina At Asheville
Asheville, NC12.2007
Skills
- Training
- Extensive food, wine and beer knowledge
- Cash handling and reconciliation
- Guest focused customer service
- P&L and payroll
- Reservation allocations
- Ordering and Receiving
- Invoices
Timeline
Server/Trainer/Hourly Supervisor
Cowfish Sushi Burger Bar
10.2015 - 10.2016
General Manager and All Front of House Positions
Tupelo Honey Cafe
01.2010 - 07.2015
Front of House Manager and Server/Trainer
Grove Park Inn Resort & Spa
04.2002 - 11.2009
Associate of Science - Accounting
Wake Technical Community College
Bachelor of Science - Environmental Engineering
University of North Carolina At Asheville