Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

James Squier

Tampa,FL

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server/Certified Server Trainer

Timpano
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Water Grill
04.2023 - 12.2023
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Citizen Rail
03.2022 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Oak & Ola
04.2021 - 02.2022
  • Created aesthetically pleasing presentation of menu offerings, upsold wines, liquors and five course meals, ensured prompt and courteous detail to guest needs, acquired loyal guests and received outstanding reviews.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Zydeco Brew Werks
03.2018 - 04.2021
  • Committed to guest satisfaction through product knowledge of food, wine, and liquor, met and exceeded sales goals, dedicated to expanding knowledge of beer, Cicerone beer server qualified.

Server

Tampa Bay Brewing Company
01.2015 - 05.2018
  • Dedicated server, successfully worked in a fast-paced environment, consistently met sales targets, exercised great use of time management.

Server/Shift Manager

The Oxford Exchange
05.2012 - 01.2015
  • Exceeded quality service standards, successfully worked in high stress environment, growth and development in team building, consistently set and surpassed sales goals and targets.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Executive Server Assistant/ Server

Ocean Prime
05.2011 - 04.2012
  • Obtained food management and alcohol safety certification, successfully multitasked in a fast-paced environment, in-depth product knowledge, skilled in anticipating, identifying and fulfilling customer needs.

Education

Associate of Arts -

HCC
Tampa, FL

Skills

  • Customer Service
  • Team Work
  • Team Building
  • Training
  • Management
  • Upselling
  • Multitasking
  • Professionalism
  • Conflict Resolution
  • Time Management
  • Organization

References

Upon Request

Certification

  • level 1: Certified beer server

Timeline

Server/Certified Server Trainer

Timpano
02.2024 - Current

Server

Water Grill
04.2023 - 12.2023

Server

Citizen Rail
03.2022 - 04.2023

Server

Oak & Ola
04.2021 - 02.2022

Server

Zydeco Brew Werks
03.2018 - 04.2021

Server

Tampa Bay Brewing Company
01.2015 - 05.2018

Server/Shift Manager

The Oxford Exchange
05.2012 - 01.2015

Executive Server Assistant/ Server

Ocean Prime
05.2011 - 04.2012

Associate of Arts -

HCC

Similar Profiles

CREATE PROFILE
James Squier