Paulon’ta Williams
Norcross,GA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Server/Certified Server Trainer
Bahama Breeze
Norcross, GA
10.2023 - Current
- Greeted guests and introduced self to create welcoming atmosphere.
- Complimented guests to foster enjoyment and provided detailed information about dishes and specials.
- Accurately took food and beverage orders, accommodating special requests and dietary restrictions.
- Promptly delivered orders to tables, ensuring accuracy and visual appeal.
- Checked in with customers to address needs and proactively resolved complaints or concerns.
- Prepared checks and processed bill payments efficiently.
- Thanked guests for their visit and wished them a great day.
Server
Ruth Chris Steakhouse
Tampa, Florida
12.2020 - 09.2023
- Implemented upselling strategy, achieving 20% increase in sales.
- Balanced cash drawer at end of each shift, ensuring accuracy in transactions.
- Trained new servers on customer service protocols and menu details.
- Collaborated with team to maintain cleanliness and organization during peak hours.
- Adapted to flexible schedule, working evenings, weekends, and holidays.
Server
Dennys Restaurant
Tampa, Florida
06.2017 - 09.2021
- Completed side work and additional tasks to support team objectives.
- Maintained inventory levels and placed supply orders efficiently.
- Adapted to flexible scheduling, including evenings, weekends, and holidays.
- Provided exceptional guest care, fostering a family-like atmosphere.
Education
Hillsborough High School
Tampa, FLSkills
- Order accuracy
- Menu knowledge
- Upselling techniques
- Cash handling
- Food safety practices
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Training new staff
- Effective communication
- Attention to detail
- Proactive problem solving
- Multi-tasking efficiency
- Inventory management
- Table bussing
- Dining customer service
- Suggestive selling
- Guest seating
- Effective customer upselling
- Table resetting
- Food sales and promotion
- Food running
- Liquor License
Timeline
Server/Certified Server Trainer
Bahama Breeze
10.2023 - Current
Server
Ruth Chris Steakhouse
12.2020 - 09.2023
Server
Dennys Restaurant
06.2017 - 09.2021
Hillsborough High School