Laurie Kurth
Dearborn Public Schools
Detroit,Michigan
12
years of professional experience
Dynamic Library Secretary at Dearborn Public Schools with a proven track record in enhancing library operations and promoting digital literacy. Skilled in cataloging and customer service, I successfully streamlined processes, improved patron satisfaction, and fostered community engagement through innovative programs. Committed to maintaining confidentiality and delivering exceptional support to students and staff.
Work History
Library Secretary
11 Years 6 Months- Managed daily library operations, ensuring efficient circulation of materials and resources.
- Assisted students and staff in locating books and utilizing library resources effectively.
- Organized library events and programs to promote literacy and community engagement.
- Maintained accurate records of inventory, including cataloging new acquisitions and processing returns.
- Collaborated with teachers to support curriculum needs through tailored resource recommendations.
- Implemented digital tools for cataloging, improving accessibility of materials for users.
- Trained new staff on library procedures and best practices for customer service interactions.
- Provided top-notch customer service, addressing patron concerns and resolving issues with professionalism and empathy.
- Streamlined daily operations for increased efficiency with meticulous organization of files, documents, and correspondence.
- Managed scheduling for the librarian team to ensure adequate coverage during operating hours while maximizing staff productivity.
- Promoted digital literacy among patrons through one-on-one assistance with electronic resources such as e-books, databases, and online catalogs.
- Enhanced library services by implementing an efficient cataloging system and maintaining accurate records.
- Assisted librarians with collection development efforts, ensuring a diverse range of materials that catered to patrons'' needs and interests.
- Maintained accurate circulation records by diligently processing check-ins/outs of materials according to established procedures.
- Assisted patrons with computer access issues while offering technical support for hardware/software troubleshooting when necessary.
- Ensured timely delivery of interlibrary loan requests by coordinating communications between lending institutions efficiently.
- Contributed to positive workplace culture through active participation in staff meetings as well as open communication with colleagues.
- Maintained a high level of confidentiality by properly handling sensitive patron information in accordance with library policy and legal requirements.
- Supported the acquisition process by researching new materials, placing orders, and managing budgets.
- Improved patron satisfaction by providing friendly, professional assistance in locating resources and answering inquiries.
- Maintained a welcoming environment by organizing book displays and keeping the library space clean and orderly.
- Collaborated closely with librarians to develop engaging programs and events that promoted literacy and community involvement.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
No Degree - General Studies
Skills
Data entry proficiency
Document preparation
Scheduling coordination
Policy enforcement
Research
Library management
Maintaining confidentiality
Cataloging
Research assistance
Multitasking and time management
Teamwork and collaboration
Fast learner
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Clear communication
Organizational skills
Telephone and email etiquette
Active listening
Effective communication
Adaptability and flexibility
Customer and client relations
Verbal and written communication
Document and file management
Customer relations and communications
Decision-making
Relationship building
Organizational management
Writing and editing
Data entry
Confidentiality and data protection
Self motivation
Database entry
Excel spreadsheets
Conflict resolution
Goal setting
Professionalism
Employee communications
Interpersonal communication
Scheduling
Editing and proofreading
Schedule management
Continuous improvement
Adaptability
Administrative support
Schedule coordination
Timeline
Library Secretary
Dearborn Public Schools
01.2015 - CurrentRead More
Henry Ford College
No Degree from General Studies
Read More