Summary
Overview
Work History
Education
Skills
Timeline
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Laurie McCarron

Bettendorf,Iowa

Summary

With a proven track record at John Deere, I excel in leveraging customer service and SAP expertise to enhance inventory efficiency and client satisfaction. My analytical skills have significantly improved forecasting accuracy, leading to optimized supply chain operations. Committed to professional growth, I consistently achieve high customer retention and inventory management milestones.

Overview

36
36
years of professional experience

Work History

Inside Sales Representative

Barron Equipment and Overhead Doors
10.2024 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Worldwide Service Parts Forecast Analyst

John Deere
10.2015 - 07.2024
  • Enhanced inventory efficiency with consistent monitoring and adjusting of the forecasting model.
  • Provided actionable insights to stakeholders through in-depth analysis of historical trends and market factors.
  • Supported new product launches by providing detailed sales forecasts and inventory recommendations.
  • Served as a subject matter expert for all aspects of demand forecasting within the organization. Ensured close alignment between marketing initiatives and projected sales volumes, providing valuable input during campaign development stages.
  • Collaborated with cross-functional teams for demand planning, ensuring accurate sales forecasts.

Material Replenishment Specialist Analyst

John Deere Construction and Forestry
02.2012 - 09.2015
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Reduced stockouts by closely monitoring product levels and initiating timely replenishment orders.
  • Participated in process improvement initiatives aimed at identifying root causes of recurring inventory discrepancies and implementing corrective actions to reduce frequency or severity of future occurrences.
  • Managed expired or obsolete products in accordance with company guidelines, minimizing losses due to unsellable inventory items while maximizing sell-through rates for remaining merchandise.
  • Optimized storage capacity utilization through strategic space planning, allowing for more efficient use of available resources.
  • Implemented barcode scanning system to expedite order processing, increasing speed of fulfillment process while reducing errors.
  • Communicated effectively with vendors to resolve issues related to shipment delays or damaged goods, reducing negative impact on operations.

Material Flow Coordinator

John Deere Construction and Forestry
01.2011 - 01.2012
  • Managed and coordinated plan for every part and storage locations.
  • Serve as a primary point of contact for operations to resolve any assembly line issues that may arise.
  • Coordinate daily inventory management with performing cycle counts and daily shortage report.
  • Conducted thorough analyses of current processes, identifying areas for improvement and implementing necessary changes.
  • Managed inventory levels efficiently, reducing waste while maintaining adequate stock for ongoing operations.
  • Enhanced communication between departments for smoother operations and increased productivity.

Senior Human Resource Service Specialist

John Deere Direct
04.2007 - 01.2011
  • Provide human resource policy and benefit information and guidance to active, separated, and retirees.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.

Claims Service Specialist

Cigna Healthcare
10.1988 - 03.2007
  • Conducted thorough investigations of complex claims to identify potential fraud or discrepancies.
  • Demonstrated a strong commitment to ethical decision-making by adhering to industry regulations and company policies at all times.
  • Analyzed data from closed claims cases to identify trends or patterns that could inform future decision-making processes around risk management strategies or policy adjustments.
  • Actively participated in ongoing professional development opportunities to stay current on industry trends and best practices for managing insurance claims effectively.

Education

Bachelor of Arts - Business

Saint Ambrose University
Davenport, IA
12-2013

Skills

  • Customer service
  • Warehouse operations
  • Microsoft office
  • SAP
  • SPM part of PTC Logistics)
  • Microsoft Excel
  • Forecasting
  • Inventory management
  • Supply Chain
  • MRP
  • Microsoft Office

Timeline

Inside Sales Representative

Barron Equipment and Overhead Doors
10.2024 - Current

Worldwide Service Parts Forecast Analyst

John Deere
10.2015 - 07.2024

Material Replenishment Specialist Analyst

John Deere Construction and Forestry
02.2012 - 09.2015

Material Flow Coordinator

John Deere Construction and Forestry
01.2011 - 01.2012

Senior Human Resource Service Specialist

John Deere Direct
04.2007 - 01.2011

Claims Service Specialist

Cigna Healthcare
10.1988 - 03.2007

Bachelor of Arts - Business

Saint Ambrose University

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Laurie McCarron