Michelle Erwin
NCMA
Bettendorf,Iowa
Summary
Motivated Medical Assistant dedicated to delivering quality healthcare to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Diligent in completing continued education credits yearly. Enthusiastic Medical Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of professionalism and training . Motivated to learn, grow and excel in Medical field. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
NCMA
Center For Digestive Health
Bettendorf, IA
02.2022 - Current
- Performed clerical duties, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Measured patient pulse oximetry.
Cashier
Target
Davenport, IA
10.2021 - 02.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
NEMT-Basic
Louisa County Ambulance
Columbus Junction, United States
10.2020 - 01.2022
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
- Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered tests and medication to stabilize patients in field or in transit.
- Handled 30 calls per day to address customer inquiries and concerns
Baker
Cookies And Dreams
Bettendorf, Iowa
05.2021 - 09.2021
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Served up to 75 bakery customers daily with professional and effective customer service
Department Manager, Outdoor, Lawn, and Garden
Walmart
Washington, IA
03.2011 - 01.2015
- Worked outdoors in weather conditions to care for plants and serve customers.
- Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
- Maintained plant health and attractiveness with proper sunlight, water and nutrition.
- Kept register drawer accurate by correctly tabulating sales and processing payments.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Helped customers choose optimal trees, shrubs and flowers based on current needs.
- Created special clearance racks to move older, out-of-season and less attractive plants quickly.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Reset garden center to incorporate popular new seasonal plants for customers.
Education
High School Diploma -
Columbus Community High School
Columbus Junction, IA05.1993
Skills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Active Listening
- Good listening skills
- Decision Making
- Responsible
Timeline
NCMA
Center For Digestive Health
02.2022 - Current
Cashier
Target
10.2021 - 02.2022
Baker
Cookies And Dreams
05.2021 - 09.2021
NEMT-Basic
Louisa County Ambulance
10.2020 - 01.2022
Department Manager, Outdoor, Lawn, and Garden
Walmart
03.2011 - 01.2015
High School Diploma -
Columbus Community High School
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