Alexandrea Spofford
Eugene
Summary
Dynamic NCMA and Lead Medical Assistant with 10+ years of experience with a proven track record at Best Med Urgent Care and North West Medical Assistant. Excelled in triage, laboratory testing, and enhancing patient satisfaction. Skilled in multitasking and problem-solving, demonstrating a blend of technical proficiency and exceptional customer service. Adept at fostering teamwork and maintaining a positive attitude in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
NCMA
Best Med Urgent Care
11.2023 - Current
- Triage patient as they come into the clinic
- Gather vitals and reason for visit
- Assist in procedures
- Demonstrated expertise in basic laboratory testing. For example: Blood draws, HCG testing, Urinalysis, Rapid mono/strep/COVID/RSV and Flu.
Lead Medical Assistant
North West Medical Assistant
03.2018 - 05.2023
- Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in basic laboratory testing procedure to support accurate diagnosis and treatment decisions.
- Worked with and led the new team members in the right direction on how to work efficiently and effectively to provide the best patient care.
Lead Technician and Scribe
Lifetime Eye Care
10.2013 - 03.2018
- As A technician and scribe in the office I have the responsibility of taking care of the patient before and during exams.
- Gathering the patients PD's, AR, pressures, VA's, set phoropters with most recent Rx
- Ordering of contact lenses and office supplies
Clerk
Bi-Mart Pharmacy
02.2012 - 10.2014
- As a clerk, I would file all prescriptions, assist customers with picking up their prescriptions
- Stock the shelves with incoming medications
- Answering phone and assisting customers with their questions
Education
No Degree - NCMA
Everest College
Washington08-2010
High School Diploma -
Kalapuya
Eugene, OR06-2008
Skills
- Highly Motivated
- Customer service
- time Management
- Problem Solving
- Interaction with people
- Multi Tasking
Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
Timeline
NCMA
Best Med Urgent Care
11.2023 - Current
Lead Medical Assistant
North West Medical Assistant
03.2018 - 05.2023
Lead Technician and Scribe
Lifetime Eye Care
10.2013 - 03.2018
Clerk
Bi-Mart Pharmacy
02.2012 - 10.2014
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
No Degree - NCMA
Everest College
High School Diploma -
Kalapuya
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