Lacy Waltz
San Angelo
Summary
Dynamic NCMA with a proven track record at La Esperanza Clinic, enhancing patient care through effective problem resolution and team collaboration. Recognized for leadership in staff training and operational efficiency improvements. Proficient in EKG and conflict resolution strategies, contributing to elevated patient outcomes. Strong communication skills and a proactive approach to adapting to new challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NCMA
La Esperanza Clinic
San Angelo
03.2025 - Current
- Promoted high customer satisfaction through effective problem resolution and service excellence.
- Coordinated patient care services to improve operational efficiency at health center.
- Maintained accurate patient records and efficiently managed scheduling for optimal service delivery.
- Communicated with providers to ensure quality care and continuity for patients.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Pursued continuing education and advanced training to stay informed about industry developments.
- Executed day-to-day duties with accuracy and efficiency, meeting operational demands.
NCMA
Shannon Health Center
San Angelo
03.2021 - 03.2025
- Coordinated patient care services to enhance operational efficiency of health center.
- Maintained accurate patient records and managed scheduling for optimal service delivery.
- Communicated with providers to ensure quality of care and continuity for patients.
- Prepared operating rooms by assembling necessary instruments and materials for surgeries.
- Ensured adherence to sterile techniques during procedures to reduce infection risks.
- Collaborated with interdisciplinary teams to provide comprehensive health care solutions.
- Demonstrated strong organizational skills while managing multiple projects effectively.
EST/NCMA/MR
Health Texas Medical Group
San Antonio
09.2016 - 01.2021
- Performed patient triage.
- vital sign collection
- spirometry
- support efficient clinical flow and care delivery
- Managed scheduling, referrals.
- Pre-authorizations, insurance verification.
- Prescription refills.
- Laboratory specimen handling.
- Provided patient education on procedures and medications.
- Relaying treatment plans while maintaining clear communication with providers and care teams.
- Oversaw daily office and clinical operations, including policy enforcement, inventory control, hiring, training, and staff supervision.
- Improved operational efficiency, strengthened physician referral relationships.
- Received recognition from senior management for contributions to clinic performance and patient outcomes.
Clinic Manager/ NCMA/MR
Dr Bakthavalasalam Athreya
San Antonio
09.2014 - 09.2016
- Conducted patient triage and vital sign collection to enhance clinical efficiency.
- Executed spirometry tests to support accurate patient assessments.
- Managed scheduling, referrals, and insurance verification for seamless operations.
- Processed prescription refills and handled laboratory specimens proficiently.
- Educated patients on procedures and medications to promote understanding.
- Communicated treatment plans effectively with providers and care teams.
- Oversaw daily office operations, enforcing policies and maintaining inventory control.
- Led hiring, training, and supervision of staff to ensure high-quality care.
Education
Community Health Worker
Howard College
San Angelo12-2025
Certified Medical Assistant
Everest College
San Antonio, TX08-2014
Skills
- Strong work ethic
- Customer service excellence
- Training and development
- Multitasking skills
- Team collaboration
- Organizational and time management
- PPE compliance
- First aid and CPR
- Conflict resolution strategies
- Leadership and supervision
- EKG proficiency
- Blood draw expertise
Certification
• National Certified Medical Assistant
• CPR/BLS
• Community Health worker
• CPR/BLS
• Community Health worker
References
- Josie Fuller, #806-433-0445, Jarmendariz1299@gmail.com
- Julia Espinoza, #210-9952033, Juliaespinoza0719@icloud.com
- Dr Kristi Clark, #210-867-9836
- Michele Trevino, #210-388-8022
- Dianne Bass, #325-340-0078, Dianne.bass7@yahoo.com
- Jennifer Cooke, #432-770-5537, Countrygirl01071974@yahoo.com
Timeline
NCMA
La Esperanza Clinic
03.2025 - Current
NCMA
Shannon Health Center
03.2021 - 03.2025
EST/NCMA/MR
Health Texas Medical Group
09.2016 - 01.2021
Clinic Manager/ NCMA/MR
Dr Bakthavalasalam Athreya
09.2014 - 09.2016
Community Health Worker
Howard College
Certified Medical Assistant
Everest College