Laurie Miller
Millsboro
Summary
Compassionate Case Manager Specialist skilled in client needs assessment, service plan development, and case management. Builds trusting relationships and coordinates with multidisciplinary teams to deliver comprehensive client care. Proven expertise in crisis intervention, advocacy, and connecting clients to community resources to enhance outcomes.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager II/ MHC
State of Delaware, DHSS
Georgetown
12.2022 - Current
- Managed a caseload of mental health court clients, preparing bi-weekly court reports and participated in entry, status, and violation hearings.
- Developed tailored care plans through comprehensive assessment of client needs and preferences.
- Coordinated with healthcare providers to ensure seamless service delivery.
- Conducted regular follow-ups, documenting client progress effectively.
- Collaborated with interdisciplinary teams for strategic treatment development.
- Educated clients on community resources and service availability.
- Facilitated referrals to programs addressing housing and employment needs.
- Connected clients with appropriate healthcare providers and resources.
Outpatient Counselor
Fellowship Health Resources, Inc.
Georgetown
11.2021 - 09.2022
- Led group therapy sessions for 3 hours each day, conducted at least 4 times weekly in an intensive outpatient program.
- Performs individual and group therapy.
- Conducted comprehensive assessments to evaluate clients' mental health, addiction severity, and problem behaviors, assessing readiness for treatment and recommending appropriate levels of care.
- Developed patient treatment plans based on screening tools and bio psychosocial assessments, coordinating care through consultations with referral sources and recommending treatment options.
- Provided case management services including psychosocial assessment, person-centered treatment plans, and clinical documentation.
- Ensures adequate case management services are identified and addressed.
- Collaborates with medical staff and treatment team as a whole.
- Provided positive support, empathy, and encouragement to clients, fostering a therapeutic environment conducive to recovery.
Drug Court Counselor
Brandywine Counseling and Community Services, Inc.
01.2019 - 07.2021
- Managed clients assigned in the Court of Common Pleas and Superior Court. Provided an array of treatment, early intervention, prevention, and support services to individuals entering or involved in a drug court program.
- Provided quality, sufficient, and appropriate services while maintaining high professional standards, attended court weekly, and acted as liaison between Brandywine Counseling and the Courts.
- Authored court reports and participated in weekly court status hearings for drug diversion clients, ensuring accurate communication of client progress.
- Completed orientations, saw clients for individual/case management sessions.
- Initiated and kept up to date treatment plans based on clients' goals.
- Conducted educational group discussions aimed at enhancing knowledge and skills among attendees.
- In addition to Drug Diversion Caseloads, maintained a caseload of Probation Clients, as well as a caseload of Non-OTP Clients voluntarily admitted for Mental health counseling.
Aftercare Counselor
Centurion Managed Care, LLC
06.2016 - 01.2019
- Demonstrated respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible and courteous environment.
- Conducted client assessments and intakes to identify individual needs and establish appropriate care plans.
- Initiated and maintained up-to-date treatment plans for each client.
- Provided group instruction to clients.
- Developed and implemented comprehensive aftercare, transition, and discharge plans to facilitate successful client reintegration into the community.
- Maintained accurate and timely clinical records in compliance with Delaware DOC requirements, ensuring effective continuity of care.
- Actively participated in all clinical supervision and staff meetings.
- Managed time effectively to prioritize tasks and meet deadlines in a busy work environment.
- Remained compliant with all continuing education requirements.
Owner
DelMar Financial Services, Inc.
01.1989 - 12.2015
- Hired, trained, and managed 30 life insurance agents as independent sales contractors, including maintaining weekly reports, providing new product knowledge training, and tracking production and goals within a budget.
- Managed client financial portfolios and provided tailored investment strategies.
- Developed comprehensive financial plans to meet diverse client needs.
- Advised clients on asset allocation and risk management techniques.
Education
Bachelor of Arts - Counseling Psychology/Business
University of Maryland Baltimore County (UMBC)
Catonsville, Maryland05-1985
General Studies Diploma -
Gaithersburg High School
Gaithersburg, Maryland06-1981
Skills
- Court report writing
- Clear and concise reporting in court
- Case management
- Client assessment
- Crisis intervention
- Client relations
- Advocacy
- Team collaboration
- Interpersonal skills
- Management expertise
- Problem-solving
- Positive attitude
- Punctuality
Certification
Certified CPR/First Aid through 2026
Certified Narcan Administration (COPE)
Certified Narcan Administration (COPE)
References
- Stephanie Streets, State Director of Aftercare, Centurion Managed Care, (302) 562-5268
- Mrs. Marie Pagan, Director, 6 for 6 Program (SCI), Centurion Managed Care, (443) 1944-1841
- Can provide a Sussex County Superior Court Commissioner as a Professional reference, but personal contact information is not disclosed.
Personal Details
My most proud achievement are my three sons, ages 26, 28 and 35, all of whom have completed their masters degrees and are all independent, successful and professional young men that give back to their respective communities.
Timeline
Behavioral Health Case Manager II/ MHC
State of Delaware, DHSS
12.2022 - Current
Outpatient Counselor
Fellowship Health Resources, Inc.
11.2021 - 09.2022
Drug Court Counselor
Brandywine Counseling and Community Services, Inc.
01.2019 - 07.2021
Aftercare Counselor
Centurion Managed Care, LLC
06.2016 - 01.2019
Owner
DelMar Financial Services, Inc.
01.1989 - 12.2015
Bachelor of Arts - Counseling Psychology/Business
University of Maryland Baltimore County (UMBC)
General Studies Diploma -
Gaithersburg High School