Summary
Overview
Work History
Education
Skills
Timeline
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Laurie Milner

Reynoldsburg,OH

Summary

Dynamic RN Case Manager with expertise in chronic disease management and care coordination at The Ohio State University Wexner Medical Center. Proven track record in reducing hospital readmissions through effective patient education and interdisciplinary collaboration. Compassionate advocate for patients, ensuring compliance with healthcare regulations while delivering high-quality, individualized care.

Professional with strong background in nursing and case management, specializing in patient advocacy and care coordination. Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization.

Overview

30
30
years of professional experience

Work History

RN Case Manager

The Ohio State Wexner Medical Center
07.2018 - Current
  • Developed patient care plans with senior staff oversight.
  • Coordinated 7 new assessments a day and document for continuity of care daily.
  • Provided patient updates during interdisciplinary team meetings.
  • Educated patients and families on treatments and resources.
  • Managed follow-up appointment scheduling and referrals efficiently.
  • Conducted screenings to identify patient needs and barriers.
  • Maintained electronic health records in compliance with regulations.
  • Collaborated with nursing to enhance patient engagement strategies.
  • Offered emotional support for chronic illness and end-of-life decisions.
  • Managed complex cases with multiple comorbidities, ensuring coordinated services.
  • Worked with physicians on individualized treatment plans for optimal outcomes.
  • Facilitated access to community resources for patients and families.
  • Enhanced care through comprehensive plans and interdisciplinary collaboration.
  • Reduced hospital readmissions via effective case management and education.
  • Acted as liaison among patients, families, and providers to foster communication.

Care Coordinator

Management and Network Services
05.2015 - 03.2018

Facilitated communication between hospital and skilled nursing facilities for discharge placement.

Submitted updated clinical information to insurance companies for approval of additional care days.

Delivered Medicare coverage notices.

Staff RN

Mount Carmel East Hospital
03.1995 - 03.2015
  • Delivered patient care to 5-6 patients in a shift through assessments and treatment plans.
  • Mentored junior staff to enhance team performance and development.
  • Collaborated with teams to optimize outcomes and streamline processes.
  • Administered medications and monitored vital signs for safety compliance.
  • Implemented evidence-based practices to improve clinical efficiency.
  • Conducted education sessions to promote health literacy in patients.
  • Led quality initiatives, enhancing patient satisfaction and safety.
  • Responded to emergencies, utilizing critical thinking to stabilize patients.
  • Monitored vital signs and lab results for timely condition changes.
  • Served as preceptor for new nurses, improving skills and confidence.
  • Participated in quality initiatives focused on process improvements.
  • Advocated for patients’ needs while respecting confidentiality and rights.

Education

Bachelor of Science - Nursing

Ohio University
Athens, OH
06-2021

Associate of Applied Science - Nursing

Columbus State Community College
Columbus, OH
06-1991

Skills

  • Chronic disease management
  • Discharge planning
  • HIPAA compliance
  • Multidisciplinary approach
  • Utilization review
  • Clinical assessment
  • Case evaluation
  • Compassionate and caring
  • Interdisciplinary collaboration
  • Patient and family advocacy
  • Accurate documentation
  • Decision-making
  • Attention to detail
  • Clear patient communication

Timeline

RN Case Manager

The Ohio State Wexner Medical Center
07.2018 - Current

Care Coordinator

Management and Network Services
05.2015 - 03.2018

Staff RN

Mount Carmel East Hospital
03.1995 - 03.2015

Bachelor of Science - Nursing

Ohio University

Associate of Applied Science - Nursing

Columbus State Community College
Laurie Milner