Summary
Overview
Work History
Education
Skills
Certification
Training And Development
Automotive Profile
Accomplishments
References
Work Availability
Timeline
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Laurie Palace Fortin

Laurie Palace Fortin

Boise

Summary

Dynamic Claims and Risk Manager with a proven track record at Cars Arrive Network, adept in fraud investigation and technical assistance. Excelled in developing insurance programs and leading SIU teams, showcasing strong claims investigation expertise and exceptional training skills. Achieved significant improvements in claims resolution efficiency and fraud detection. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

23
23
years of professional experience
3
3
Certification

Work History

Claims, Insurance, Risk Manager, US and Canada

Cars Arrive Network
Mesa
10.2014 - 08.2024
  • Developed Claims Insurance and Risk program for transportation company
  • Developed and conducted technical training classes for transport carriers for EV programs
  • Provided technical assistance to carries following vehicle breakdowns, accidents and other on road exposures
  • Provide technical assistance to independent dealership regarding repair of damaged vehicles

Regional SIU Manager

AM Trust Insurance
01.2012 - 12.2014
  • Claim Consultant, Specialized accident investigation related to alleged product design failure
  • Directed Special Investigative Unit (SIU) team for Auto Claims
  • Hired and trained field investigators to conduct field investigations involving alleged product failure and conducted training for premium fraud and Workers Compensation situations
  • Managed specialty accounts and directed fraud investigations for Commercial Auto, P&C and DBA Workers Compensation claims

Fraud Case Manager/Work Comp Consultant

CNA INSURANCE
Scottsdale
01.2009 - 12.2012
  • Managed claims for large commercial clients, including claim handling process, timeline, and client satisfaction with claim resolution
  • Reviewed high-exposure losses for property, general liability, and commercial auto, transportation, and Defense based Workers Compensation coverages
  • Managed third party administrator vendors, including contracts and effectiveness
  • Directed field investigators for possible fraudulent claims
  • Partnered with claims operation to review and manage large exposure losses involving commercial transportation, cargo (land and sea)

On Scene accident reconstruction/investigation

ESIS GENERAL MOTORS INVESTIGATIONS
Remote
  • Work with GM engineers at GM Proving Grounds in reconstruction of vehicle damages post collision
  • Investigated the scene of accidents and collected evidence.
  • Examined physical evidence, such as skid marks, vehicle damage, and debris.
  • Documented facts and statements gathered from complainants, witnesses and accused persons.
  • Bagged evidence carefully and verified submission to proper department.
  • Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
  • Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.

Education

Bachelor of Arts - Political Science/Pre-Law

California State University
Los Angeles, CA

Associate of Arts - Humanities

Pasadena City College
Pasadena, CA

Skills

  • Legal research skills
  • Case management
  • Pre-trial preparation
  • Legal evaluation
  • Accident reconstruction
  • Automotive expertise SAE certified auto shop instructor
  • Workers compensation claims knowledge
  • Medical claims coding
  • Claims appeals
  • Freight claims management
  • Neglect claims
  • Complex claims consulting
  • Fraud claims handling
  • Claims investigation
  • Insurance claims management

Certification

  • Fraud Claim Law Associate (FCLA)
  • Casualty Claim Law Associate (CCLA)
  • Senior Claim Law Associate (SCLA)

Training And Development

  • I-Car Collision Repair Training Gold level
  • ASE designation
  • IPTM (International Police Technology and Management) advanced investigation coursework
  • IPTM Advanced Accident Investigation; Advanced Arson, Advanced photography
  • IPTM Advanced Reconstruction (Auto engineering based)
  • Specialized GM factory training

Automotive Profile

Accomplished automotive professional with industry designations. Automotive experience includes developing technical training for CarsArrive Network auto carriers regarding the transport of vehicles, providing phone-based automotive 'fix' assistance for inop vehicles

Auto industry experience includes technical training for Nissan (FIX HOT LINE), Hyundai Motor America automotive trainer (shop classes) for HMA, General Motors accident reconstruction engineering analysis, and product review post-accident. 

This experience led to my career as an insurance fraud investigator specializing in staged accident investigation for General Motors ESIS investigations and later with SIU Management and CarsArrive Network.

Accomplishments

  • Rocky Mountain Emmy Award for Investigative Journalism as part of the ABC TV Investigators series on auto theft, as well as staged accident/medical fraud
  • Society of Professional Journalist Award for investigative journalism medical fraud

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Claims, Insurance, Risk Manager, US and Canada

Cars Arrive Network
10.2014 - 08.2024

Regional SIU Manager

AM Trust Insurance
01.2012 - 12.2014

Fraud Case Manager/Work Comp Consultant

CNA INSURANCE
01.2009 - 12.2012

On Scene accident reconstruction/investigation

ESIS GENERAL MOTORS INVESTIGATIONS

Bachelor of Arts - Political Science/Pre-Law

California State University

Associate of Arts - Humanities

Pasadena City College

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Laurie Palace Fortin