Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Pearce

Louisville,KY

Summary

Self-motivated professional with a proven track record in small business operations, management, and growth at iwireless, LLC, excelling in sales, customer relations, and staff development. Skilled in business and financial management and relationship building, I successfully established a loyal customer base and enhanced client satisfaction through exceptional service and effective communication.

Overview

23
23
years of professional experience

Work History

Owner

Iwireless, LLC
08.2000 - 10.2017
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Hired, trained, and supervised staff to maintain high levels of productivity and customer satisfaction.

Sales Representative

Bearcom Wireless Worldwide
03.1997 - 06.2000
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Outpatient Therapist

Madison Center and Hospital
07.1994 - 09.1996
  • Successfully and effectively managed a large client base, providing intakes, evaluations, psychosocial assessments, diagnosis, treatment planning, crisis intervention, and consulting with psychiatrists regarding client medications
  • Educated clients on coping skills with daily living and functioning, problem solving, symptom management, and working with community resources
  • Consulted with the hospital team when client was in patient

Education

Master of Social Work -

Michigan State University
East Lansing, MI
05-1994

Bachelor of Science - Psychology

Indiana University, Bloomington
Bloomington, IN
05-1992

Skills

  • Small business operations and leadership
  • Customer relations
  • Relationship building
  • Verbal and written communication
  • Planning, execution, and decision making
  • Vendor relations
  • Financial management
  • Staffing
  • Sales Management
  • Employee development and performance management
  • Human resources management
  • Payroll administration

Timeline

Owner

Iwireless, LLC
08.2000 - 10.2017

Sales Representative

Bearcom Wireless Worldwide
03.1997 - 06.2000

Outpatient Therapist

Madison Center and Hospital
07.1994 - 09.1996

Master of Social Work -

Michigan State University

Bachelor of Science - Psychology

Indiana University, Bloomington

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