Laurie Schweitzer
Salem,OR
Summary
Reliable professional in transportation, known for maintaining high productivity and efficiently completing tasks. Skilled in safe driving practices, customer service, and route planning. Excel at time management, problem-solving, and communication, ensuring smooth operation and passenger satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Effectively can handle most office tasks. Skilled at assisting with smooth and efficient payroll operations. Experienced in processing bi-weekly payroll for up to several employees. Knowledgeable about gathering data, uncovering problems and developing proactive solutions.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
Work History
Uber Driver
Uber
Salem, OR
04.2024 - Current
- Delivered safe and efficient transportation services, ensuring timely arrivals and enhancing customer satisfaction through attentive service.
- Navigated complex urban environments effectively, demonstrating strong problem-solving skills and adapting to changing traffic conditions.
- Maintained vehicle cleanliness and functionality, contributing to a positive passenger experience and adherence to safety standards.
Taxi Driver
Oregon Taxi
Eugene, Oregon
05.2019 - 05.2024
- Provided safe and reliable transportation to clients, ensuring timely arrivals and fostering positive customer experiences.
- Maintained vehicle cleanliness and performed routine maintenance checks, contributing to overall operational efficiency and safety.
- Navigated various routes efficiently, utilizing GPS technology to optimize travel time and enhance customer satisfaction.
Inbound Call Center Representative
Firstsource Soultions
Eugene
07.2015 - 02.2019
- Provided exceptional customer service by effectively resolving inquiries and complaints, enhancing customer loyalty and satisfaction.
- Managed high-volume inbound calls, ensuring accurate information delivery and timely resolution of customer issues.
- Utilized CRM software to track customer interactions, improving response times and service efficiency.
Manager
Buy2
Eugene, Oregon
02.2014 - 06.2015
- Established and maintained strong vendor relationships, ensuring timely delivery and quality of products for operational success.
- Coordinated training sessions for new employees, enhancing onboarding processes and ensuring compliance with company standards.
- Mentored junior staff on best practices, fostering a collaborative environment that improved team morale and performance.
Call Center Representative
Harry and David
Eugene, OR
08.2010 - 06.2014
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing overall customer satisfaction and loyalty.
- Processed high volumes of calls efficiently, utilizing call management systems to track interactions and improve service delivery.
- Collaborated with team members to implement best practices, resulting in streamlined processes and improved response times.
Federal Agent
Homeland Security
Sacramento, California
02.2004 - 08.2010
- Led investigative operations to identify and dismantle criminal networks, enhancing national security and public safety.
- Conducted thorough risk assessments and intelligence analysis, ensuring effective resource allocation and operational readiness for potential threats.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Advised citizens about safety measures they can take to protect themselves against crime.
Assistant Manager
Arco Ampm
Fairfield, CA
06.1991 - 02.1996
- Managed inventory control systems to ensure product availability, reducing stock discrepancies and enhancing customer satisfaction.
- Conducted regular performance evaluations, providing constructive feedback that promoted professional development within the team.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Associate of Applied Science - Business Management And Accounting
Lane Community College
Eugene, OR 08.2018 - 06.2022
Skills
- Safe transportation
- Customer satisfaction
- Route optimization
- GPS navigation
- Time management
- Staff training
- Communication skills
- Conflict resolution
- Customer service
- High-volume call handling
- Leadership skills
- Customer loyalty
- Technical support
Timeline
Uber Driver
Uber
04.2024 - Current
Taxi Driver
Oregon Taxi
05.2019 - 05.2024
Associate of Applied Science - Business Management And Accounting
Lane Community College
08.2018 - 06.2022
Inbound Call Center Representative
Firstsource Soultions
07.2015 - 02.2019
Manager
Buy2
02.2014 - 06.2015
Call Center Representative
Harry and David
08.2010 - 06.2014
Federal Agent
Homeland Security
02.2004 - 08.2010
Assistant Manager
Arco Ampm
06.1991 - 02.1996