LAURIE SKIPPER
HUGHES SPGS,TX
Summary
Adaptable Operations Manager experienced in managing diverse teams and driving operational success. Achieved high client satisfaction through effective communication and problem-solving skills while developing efficient processes aligned with organizational goals. Committed to continuous learning and fostering team success through a collaborative approach.
Overview
24
24
years of professional experience
Work History
Home Design and Construction
Patriot Homes
Hughes Springs, TX
09.2021 - Current
- Demonstrated self-motivation by consistently completing tasks independently in various settings.
- Adapted quickly to fast-paced environments, maintaining focus on tasks.
- Collaborated with team members and worked independently on projects to achieve goals.
- Learned new systems and processes quickly to adapt to changing work environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Owner/Operator
Oasis Tanning and Teas
Hughes Springs, TX
08.2018 - Current
- Managed inventory and procurement processes for tanning products and teas.
- Trained staff on operational procedures and customer service standards.
- Managed day-to-day business operations.
Director/Owner
Lighthouse Daycare
Hughes Springs, TX
11.2016 - Current
- Managed daily operations, ensuring compliance with licensing regulations and safety standards.
- Led staff training sessions, fostering a collaborative environment and improving team performance.
- Streamlined communication between parents and educators, enhancing community involvement and satisfaction.
- Developed and implemented educational programs enhancing child development and engagement.
- Oversaw budget management, optimizing resource allocation to support program growth and sustainability.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Travel Center General Manager
Pilot Flying J Travel Center
Sulphur Springs, TX
11.2012 - 11.2016
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Implemented training programs to improve staff performance and operational efficiency.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Established strategic partnerships with vendors to enhance product offerings and reduce costs.
- Oversaw budgeting processes, ensuring alignment with company goals and financial targets.
- Managed a diverse team of employees, providing ongoing training and development opportunities for professional growth.
- Enhanced customer satisfaction by implementing efficient operational processes and maintaining a clean, welcoming travel center environment.
- Optimized employee scheduling for peak periods, effectively balancing staffing needs with budgetary constraints.
- Developed strong relationships with customers, fostering brand loyalty through exceptional service experiences.
- Oversaw daily financial transactions, ensuring accurate accounting records and strict adherence to company policies.
- Collaborated closely with upper management on strategic planning initiatives aimed at long-term business growth and success.
- Fostered a positive, inclusive work environment that supported employee satisfaction and ultimately contributed to low turnover rates.
- Continuously sought out opportunities for cost reduction without compromising quality or service levels provided within the facility operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Travel Center Marketing Manager/Restaurant General Manager
Loves Travel Stop & Country Store/Subway/Chester's Chicken
Mt. Vernon, TX
08.2008 - 11.2012
- Developed and implemented marketing strategies to enhance brand visibility across multiple locations.
- Analyzed market trends and consumer behavior to inform promotional campaigns and product offerings.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Implemented training programs to enhance staff performance and operational efficiency.
- Managed inventory levels, reducing waste through effective stock control measures.
- Oversaw compliance with health and safety regulations, maintaining high standards across all areas.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
Restaurant General Manager
Love's Travel Stops & Country Stores Inc.
Van, TX
02.2003 - 08.2008
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Developed and implemented cost-saving initiatives to enhance profitability.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Coordinated staff scheduling, optimizing labor resources while maintaining service standards.
- Led team meetings to align objectives, share updates, and motivate staff toward performance goals.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to the bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
Education
Associate of Arts - Preschool Education
McKee Group Child Care
Tomball, TX05-2021
Computer Maintenance - Computer Maintenance And Repair/Electronics
Draughon Business College
Bossier CitySkills
- Client-focused approach
- Problem resolution
- Organization and time management
- Critical thinking
- Teamwork and collaboration
- Sales analysis
- Excellent communication
- Active listening
- Calm under pressure
- Problem-solving
- Multitasking
Accomplishments
- Achieved Restaurant Manager of the Year by completing Quality, Service, and Cleanliness Goals with accuracy and efficiency.
- Achieved being nominated for Restaurant Manager of the Year for 5 years while I was in that position through building a high-performing team with goals in place.
- Created a Restaurant Manager Training curriculum to stream line Restaurant training with Travel Center training to stream line the effectiveness of a six week time line for manager candidates.
Timeline
Home Design and Construction
Patriot Homes
09.2021 - Current
Owner/Operator
Oasis Tanning and Teas
08.2018 - Current
Director/Owner
Lighthouse Daycare
11.2016 - Current
Travel Center General Manager
Pilot Flying J Travel Center
11.2012 - 11.2016
Travel Center Marketing Manager/Restaurant General Manager
Loves Travel Stop & Country Store/Subway/Chester's Chicken
08.2008 - 11.2012
Restaurant General Manager
Love's Travel Stops & Country Stores Inc.
02.2003 - 08.2008
Computer Maintenance - Computer Maintenance And Repair/Electronics
Draughon Business College
Associate of Arts - Preschool Education
McKee Group Child Care