Laurie Soto
2164 Continental St. Saint Cloud,FL
Summary
Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
11
11
years of professional experience
Work History
Direct Care Staff
The Transition House
Saint Cloud , FL
04.2022 - Current
- Facilitated open dialogue with clients to enhance understanding and trust.
- Supervised activities of daily living for clients.
- Maintained a safe and supportive environment for clients and staff.
- Communicated effectively with clients to understand their needs and preferences.
- Documented client progress and incidents accurately in care logs.
- Trained new staff on protocols, safety procedures, and best practices in care.
- Adhered to professional standards, facility policies and procedures.
Orlando Auto Sales & Recycling
Yvette Medouze
Orlando, FL
06.2021 - 02.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Directed customer communication to appropriate department personnel.
Country Fresh Foods
Gordon Power
Orlando, FL
07.2018 - 04.2021
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Directed customer communication to appropriate department personnel.
Walmart
Yeralis Acevedo
Kissimmee, FL
11.2014 - 05.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
Education
High School Diploma -
Luis Hernaiz Veronne
San Juan, PR05.1988
Legal Secretary - Legal Assistant
Universal Institute
Carolina, PR05.1990
Skills
- Customer Support
- Negotiation strengths
- Conflict mediation
- Multitasking
- Self-motivated
- Competitive
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Direct Care Staff
The Transition House
04.2022 - Current
Orlando Auto Sales & Recycling
Yvette Medouze
06.2021 - 02.2022
Country Fresh Foods
Gordon Power
07.2018 - 04.2021
Walmart
Yeralis Acevedo
11.2014 - 05.2018
High School Diploma -
Luis Hernaiz Veronne
Legal Secretary - Legal Assistant
Universal Institute