Laurie Sprecher
Black River Falls
Summary
Efficient Loan Process Associate known for high productivity and the ability to complete tasks efficiently.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and positive outcomes.
Overview
35
35
years of professional experience
1
1
year of post-secondary education
Work History
Loan Process Associate
Genpact (acquired fr FIS/BMO Harris Bank/M&I Bank
New York
04.1991 - 04.2026
- Released electronic titles when loans paid off
- Processed requests for duplicate lien releases from customers
- Reviewed loan documents to ensure accuracy and completeness of information in accordance with established guidelines.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Answered questions and advised customers regarding loans and transactions.
- Accepted payment on accounts.
- Processed payments and did maintenance on credit card accounts from customer calls and mail requests
Education
Technical Diploma - Account Clerk
Chippewa Valley Technical College
Eau Claire, WI 09.1982 - 05.1983
Skills
- Electronic and paper title releases
- Loan document review
- Customer transaction processing
- Attention to detail
- Issue resolution requests
Timeline
Loan Process Associate
Genpact (acquired fr FIS/BMO Harris Bank/M&I Bank
04.1991 - 04.2026
Technical Diploma - Account Clerk
Chippewa Valley Technical College
09.1982 - 05.1983