Laurie Stanczak
Warrenville,IL
Summary
Dynamic administrative professional with a proven track record at Northwestern Medicine, excelling in customer service and maintaining confidentiality. Skilled in clerical support and problem-solving, I enhance office efficiency and foster positive patient interactions, ensuring a welcoming environment and accurate record management. Committed to delivering exceptional service and organizational excellence.
Overview
40
40
years of professional experience
Work History
Administrative Clerk
Fyzical Theray and Balance Centers
02.2022 - 08.2025
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Registration Receptionist
Northwestern Medicine
09.1999 - 01.2022
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Developed rapport with returning patients through consistent delivery of friendly service during each interaction.
- Provided comprehensive training to new reception staff members, fostering a supportive team environment.
- Assisted patients with special needs or language barriers, promoting inclusivity and accessibility within the clinic setting.
- Monitored inventory levels of office supplies; promptly reordered necessary items to maintain adequate stock levels.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
Stay at Home Mom
Home
11.1995 - 09.1999
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Hairstylist
JC Penney Salon Co
09.1985 - 11.1995
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Business
Lourdes
Chicago, IL06-1980
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Problem-solving
- Customer follow-up
- Scheduling appointments
- Supply ordering
- Office supply management
- Basic accounting
- Customer service
Timeline
Administrative Clerk
Fyzical Theray and Balance Centers
02.2022 - 08.2025
Registration Receptionist
Northwestern Medicine
09.1999 - 01.2022
Stay at Home Mom
Home
11.1995 - 09.1999
Hairstylist
JC Penney Salon Co
09.1985 - 11.1995
Business
Lourdes
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