LAURIE STOLL
Las Vegas,NV
Summary
Seeking to improve my skills and knowledge to deliver outstanding service through focus, efficiency, and a commitment to doing whatever is necessary to provide an enjoyable experience, friendly disposition, attention to detail, and good multitasking skills, great customer interaction skills, and teamwork.
Overview
19
19
years of professional experience
Work History
Lifestyles Centurion Card Members Concierge
Aspire Lifestyles
2022.01 - 2026.02
- Centurion Concierge WFH, answering phone lines for dining reservations and suggestions, after-dinner cocktails, ticketed events, spa appointments, public golf tee times, etc., for American Express Centurion card members.
- Delivered exceptional guest service by anticipating needs and providing personalized recommendations.
- Resolved guest inquiries and concerns promptly, ensuring satisfaction and fostering loyalty.
- Maintained comprehensive knowledge of local attractions, dining options, and events to enhance guest experiences.
- Collaborated with vendors to secure exclusive offers and unique experiences for clientele.
- Developed strong relationships with repeat clients, contributing to increased retention rates through personalized attention.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Enhanced guest experience by providing personalized recommendations for dining and entertainment.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Scheduled and confirmed restaurant reservations for guests.
Food Server/Bar Server
CHILI'S Restaurant
2016.12 - 2022.12
- Food and Bar-Lounge Service, I worked in the main restaurant as well as a bar/lounge server, cash handling-hold our own banks, teamwork, up-selling, and side-work.
Customer Service Representative
CVS
2021.11 - 2022.01
- CSR work from home-answering phone lines, working with in-store and on-line prescriptions and advice on insurance.
- (left this job to work full time at my next position)
Food Server/Wine Service
OLIVE GARDEN
2009.09 - 2016.09
- Food Beverage and Wine Service, did food and beverage service, as well as present, educate, give samples of Wine selections, up-selling Wine selections, cash handling-held our own banks, up-selling, teamwork, and side-work.
Coach-Call Center
SITEL
2010.07 - 2012.08
- Sitel (Wild blue) Worked as a Coach (Supervisor) with Sitel working with Wild blue High Speed Satellite Internet, I started as a CSR agent with Sitel (Verizon) and worked my way up the path from Service, to Technical, to Retention. I went through the Coach Track Training Program and became a full Coach in charge of a team.
Catering and Convention Svs. Mgr.
ALEXIS PARK RESORT
2007.08 - 2010.06
- I started collaborating with the Catering Staff as a Coordinator, I was then promoted to a Banquet Supervisor, then promoted to Banquet Manager, then promoted to a Catering and Convention Services Manager. I booked Catering and Convention (Events, meetings, seminars, luncheons, dinners, receptions, parties, etc.) I collaborated directly with the clients and staff to ensure that their event was to their specific instructions and needs.
Education
GED -
Los Angeles School District
Los Angeles, CASkills
Exhibits passion with a professional attitude, exceptional customer service and courtesy when assisting card members and interacting with co-workers and supervisors Maintain composure and cheerful outlook in fast-paced and time-intensive environments Help to improve guest experience by offering a positive attitude and wonderful customer service while maintaining a friendly work environment Perform duties according to company policy and guidelines
Timeline
Lifestyles Centurion Card Members Concierge
Aspire Lifestyles
2022.01 - 2026.02
Customer Service Representative
CVS
2021.11 - 2022.01
Food Server/Bar Server
CHILI'S Restaurant
2016.12 - 2022.12
Coach-Call Center
SITEL
2010.07 - 2012.08
Food Server/Wine Service
OLIVE GARDEN
2009.09 - 2016.09
Catering and Convention Svs. Mgr.
ALEXIS PARK RESORT
2007.08 - 2010.06
GED -
Los Angeles School District