Laurie Sullivan
Clinton
Summary
Proven Retail Sales Associate with a track record of enhancing customer satisfaction and fostering loyalty at Frontier Lumber. Skilled in problem-solving and customer service, adept at creating a welcoming environment and efficiently managing inventory. Demonstrated ability to boost team productivity and maintain high store standards, contributing to a positive shopping experience.
Overview
38
38
years of professional experience
Work History
Retail Sales Associate
Frontier Lumber
08.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and provided outstanding customer service.
Retail Sales Associate
Ace Hardware
06.2020 - 08.2024
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
- Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
- Supported store cleanliness standards by regularly organizing shelves, folding clothing items, cleaning surfaces, sweeping, and mopping the floor space.
- Built lasting client relationships through consistent follow-ups, fostering customer loyalty and repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Locksmith
21st century Lock and key
05.1987 - 06.2018
- Gained expertise in working with various brands of locks including electronic keypads, deadbolts, padlocks, safe combinations among others.
- Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
- Developed a loyal customer base through consistent delivery of high-quality service, professionalism, and attention to detail.
- Improved security for clients by installing and maintaining various types of lock systems.
Education
Associate of Arts - Photography
LA Trade Tech
Los Angeles, CA08-1972
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Reliability and punctuality
- Flexible schedule
Timeline
Retail Sales Associate
Frontier Lumber
08.2024 - 01.2025
Retail Sales Associate
Ace Hardware
06.2020 - 08.2024
Locksmith
21st century Lock and key
05.1987 - 06.2018
Associate of Arts - Photography
LA Trade Tech
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