Laurie Sutherland
Santa Clarita,CA
Summary
Dynamic and results-oriented Registered Nurse with 28 years of diverse experience spanning case management, acute care, and healthcare entrepreneurship. Proven ability to communicate complex medical information with clarity, build lasting relationships with both healthcare professionals and patients, and drive measurable outcomes. Adept at care coordination, patient education, and team leadership, with a strong track record of business development and client retention. Now seeking to transition into pharmaceutical sales to leverage deep clinical expertise, persuasive communication skills, and strategic insight to deliver innovative therapies, enhance patient outcomes, and contribute to revenue growth.
Overview
30
30
years of professional experience
Work History
Owner/Registered Nurse
Arrive Health and Wellness
02.2024 - Current
- Launched and managed a direct-to-consumer wellness business focused on vitamin supplements and prescription weight loss medications.
- Drove a 30% month-over-month growth in sales by developing personalized wellness plans and educating clients on product benefits, ingredients, and usage.
- Successfully closed sales with over 20 clients, achieving a 75% customer retention rate through consistent follow-up and tailored recommendations.
- Cultivated strong client relationships, resulting in repeat business and high customer satisfaction ratings.
- Applied consultative selling techniques to identify client needs and match them with appropriate health solutions.
NICU/High-Risk OB Nurse Case Manager
Anthem Blue Cross
01.2011 - Current
- Developed and maintained strategic partnerships with skilled nursing facilities, home health agencies, and infusion companies, increasing patient service adoption and improving continuity of care.
- Consistently exceeded case management KPIs, managing a caseload of 100+ patients and contributing to a 20% reduction in hospital readmissions through proactive follow-up and clinical coordination.
- Communicated clinical information effectively to both medical professionals and patients, demonstrating strong persuasive and educational skills applicable to pharmaceutical sales.
Registered Nurse
Children's Hospital Los Angeles
03.1995 - 12.2002
- Directed care for critically ill neonates, acting as the primary liaison between physicians, nurses, and support staff to ensure alignment on care protocols.
- Delivered complex medical information to patients’ families and healthcare teams with clarity, empathy, and professionalism—skills essential in communicating drug efficacy and safety in a sales role.
- Provided in-service education and hands-on training on medical devices, preparing staff and families for effective use—experience directly relevant to pharmaceutical product demonstrations and clinical support.
Education
Lamaze Childbirth Instructor Certification -
University of California Los Angeles
Los Angeles07-2001
Bachelor of Science - Nursing
San Diego State University
San Diego, CA12-1995
Skills
- Pharmaceutical & Clinical Product Knowledge
- Sales Strategy Development & Execution
- Customer Relationship Management (CRM)
- Effective Presentation & Communication Skills
- Cross-Functional Team Collaboration
- Account Management & Territory Planning
- Networking & Stakeholder Engagement
- Analytical Thinking & Problem Solving
- Detail-Oriented with Strong Organizational Skills
Timeline
Owner/Registered Nurse
Arrive Health and Wellness
02.2024 - Current
NICU/High-Risk OB Nurse Case Manager
Anthem Blue Cross
01.2011 - Current
Registered Nurse
Children's Hospital Los Angeles
03.1995 - 12.2002
Lamaze Childbirth Instructor Certification -
University of California Los Angeles
Bachelor of Science - Nursing
San Diego State University
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