Laurie Towle
Mooresville,NC
Summary
Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Campus Operations Specialist
Nascar Technical Institute
03.2023 - Current
- Perform activities in support of student-facing campus accounting/operations functions
- Responsible for payment transactions including billing, collections, and disbursements
- Assist with campus events, including Orientation and Registration
- Assist staff to categorize and reconcile Purchasing Credit Cards, timely and correctly
- Maintain campus store inventory count and management
- Advise students on payment plans, outstanding balances, and refunds
- Maintain petty cash funds, reconcile cash drawer and campus store payments
- Collect all student payments for tuition and fees
- Ensure student accounts are current and paid in full by graduation
- Order all student uniforms and campus store supplies.
Human Resource Specialist and Office Manager
V1Fiber
10.2021 - 11.2022
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities
- Scheduled and coordinated skill, intelligence, psychological, or drug tests for current or prospective employees
- Hired employees and process hiring-related paperwork
- Reviewed, updated, and revised company hiring practices, vacation, and other human resources policies to ensure compliance with OSHA and all local, state, and federal labor regulations
- Maintained and updated human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms
- Prepared and maintained employment records related to hiring, termination, leaves, transfers, or promotions, using human resources management system software
- Assisted with payroll functions including processing, answering employee questions, and issues.
- Verified and submitted timesheets and expense reports
- Managed credit card expenses and employee company credit card limits
- Completed, verified, and processed forms and documentation for administration of benefits, such as pension plans, and unemployment and medical insurance.
- Kept records of inventory and order materials, supplies, and services as needed.
Team Lead/Support Specialist
Park Avenue Properties
10.2019 - 10.2021
- Assisted clients in navigating the company website and other web-based applications.
- Proficient with Google systems such as Gmail, Google docs, and Google drive
- Updated client charges and payments into client ledger
- Managed deposits into BB&T Business accounts
- Verified and managed vendor maintenance requests and their status
- Plan, schedule, and coordinate vendor maintenance requests, major repairs, and remodeling of properties
- Continually monitoring status through completion
- Regulated client charges for mid-lease inspections, lease renewals, and administration fees
- Mentored and trained new employees on appropriate software and job duties
- Collected and organized from listing showings for Multiple Listing Service (MLS) software
- Onboarded new homeowners
- Marketed vacant properties to prospective tenants through website listing and other advertising methods.
Customer Accountant
Lyon Financial Services
05.2018 - 07.2019
- Established relationships with clients and builders regarding loan details and terms for construction
- Managed and processed loan payments
- Handled high volume of inbound/inquiry phone calls for potential clients
- Provided daily support and exceptional customer service between clients and builders
- Consistently met or exceeded my monthly goals for productivity
Membership Specialist
YMCA
05.2008 - 06.2018
- Addressed/Resolved customer inquiries and complaints
- Managed billing and accounts receivable
- Resolved issues relating to membership and monthly program drafts
- Addressed third party billing and audits for corporate, health partners, NFL, and military memberships
- Processed cancellations, membership requests and childcare statements for the Charlotte area branches
- Evaluated correspondence and collections, creating Excel based spreadsheets for reporting and metrics
- Served as Interim Membership Director, performing management functions 3
Education
Associates - Hotel and Restaurant Management
Johnson And Wales University
Providence, RI06.1986
Skills
- Microsoft Office
- Workplace
- Bamboo
- Cultural Index
- Doc sign
- Deltek
- SMART Database
- Application
- Excellent time management skills
- Self-motivated
- Team Player
- Excellent
- Verbal/Written Communication
Timeline
Campus Operations Specialist
Nascar Technical Institute
03.2023 - Current
Human Resource Specialist and Office Manager
V1Fiber
10.2021 - 11.2022
Team Lead/Support Specialist
Park Avenue Properties
10.2019 - 10.2021
Customer Accountant
Lyon Financial Services
05.2018 - 07.2019
Membership Specialist
YMCA
05.2008 - 06.2018
Associates - Hotel and Restaurant Management
Johnson And Wales University
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