Laurie Wesneski
Canton ,PA
Summary
Proven professional with a history at USPS, adept in time management and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in medication management and providing emotional support, I excel in fostering independence in clients with diverse needs. Achieved a significant reduction in service discrepancies through meticulous attention to detail and compassionate care.
Overview
17
17
years of professional experience
Work History
Caregiver
Area Agency on Aging / Helpmates
Bradford County,Pa
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Rural Mail Carrier
USPS
Canton ,Pa
11.2001 - 02.2014
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
Flagger
HRI
Williamsport, PA
03.2001 - 10.2001
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Used flagging tools such as stop and slow paddle and red flag.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Accustomed to nighttime flagging in high traffic areas.
- Participated in ongoing training and professional development opportunities to stay current on industry trends, safety regulations, and flagging best practices.
Assistant Manager
Acorn Market
Canton,Pa
03.1997 - 12.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Diploma - General
Canton Area High School
Canton,Pa06.1980
Skills
Respectful and Compassionate
Time Management
Elderly Care
Problem-Solving
Dependable and Responsible
Multitasking and Organization
Personal Hygiene Assistance
Basic Housekeeping
Emotional Support
Meal Preparation
Housekeeping
First aid and safety
Dementia Care
Alzheimer's Care
COVID-19 Safety Policies
Client Transportation
End of life care
Hoyer Lifting Equipment
Bedside Care
Personal Care Worker
Personal Care Aide
Meal Planning and Preparation
Cooking meals
Medication Management
Childcare experience
I left my full time job as a rural carrier to care for my father until his passing.
Then I took care of my stepdad after he had 2 hip surgeries. Then I cared for my mom until her passing 3 years ago.
Timeline
Rural Mail Carrier
USPS
11.2001 - 02.2014
Flagger
HRI
03.2001 - 10.2001
Assistant Manager
Acorn Market
03.1997 - 12.2000
Caregiver
Area Agency on Aging / Helpmates
Diploma - General
Canton Area High School