Laurie Wojtkiewicz
Corpus Christi,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Bodewell Concierge Agent
Advanced Services Inc
01.2025 - Current
- Provide product information, registration support as well as service, parts, delivery, and dealer location inquiries.
- Provide resolution to owner issues through troubleshooting, sales, service, referrals and minor concessions.
- Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Amazon
07.2017 - 12.2024
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Cross-trained and backed up other customer service departments.
Assistant Manager
Ellis Home And Garden
09.2016 - 06.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Assistant Manager
Party City
06.2012 - 06.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Store Manager
Walgreen's Pharmacy
04.1999 - 05.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Approved regular payroll submissions for employees.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Education
Computerized Office Technology - Office Work
Southern Technical College
Shreveport, LA08.1990
High School Diploma -
Captain Shreve High School
Shreveport, LA05.1986
Skills
- Creative Problem Solving
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
Timeline
Bodewell Concierge Agent
Advanced Services Inc
01.2025 - Current
Customer Service Representative
Amazon
07.2017 - 12.2024
Assistant Manager
Ellis Home And Garden
09.2016 - 06.2017
Assistant Manager
Party City
06.2012 - 06.2016
Assistant Store Manager
Walgreen's Pharmacy
04.1999 - 05.2012
Computerized Office Technology - Office Work
Southern Technical College
High School Diploma -
Captain Shreve High School