Laurie Wunderlin
Winchester,Tn
Summary
Successfully incorporates critical thinking regarding technical issues and technical procedures. Highly organized and motivated individual. Team player with exemplary organization and communication skills. Savvy Account Manager with financial planning and distribution knowledge. Out-of-the-box thinker ready to try new concepts to enhance productivity and efficiency. Hardworking Special Projects Coordinator gifted at research. Effective when working with peers, clients and other stakeholders. Effective self-starter with more than 20 years working as a Special Projects Coordinator for a financial facility . Savvy Special Projects Manager knowledgeable of city politics and local community. Successfully incorporates critical thinking regarding technical issues and technical procedures. Highly organized and motivated individual.
Overview
23
23
years of professional experience
Work History
special project Manager
Glen Oaks Health
Shelbyville, Tn.
- Rehab for Skilled Nursing facility,
- Verification of insurance, corrected claims, appealed claims for billing process
- Reviewed claims for processing
- Verified ICD-9 and CPT coding
- Effectively brought in over $500,000 in Accounts receivables in 3 months time
- Electronic deposits into banking account
- Reviewed nursing home contracts
Account Manager
Skin & Allergy Center,
100 Blythewood, Columbia, Tn
10.2016 - 05.2018
- Billing
- Medicare billing, follow- up on claims 1500
- Commercial Insurance billing
- Devised strategies to perform at required goal level and achieve monthly quota.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Introduced new processes to improve data analysis.
Hospice Billing Specialist
Community Home Services CHS
Franklin, Tn
10.2015 - 10.2016
- Medicaid and commercial billing on B’s and 1500 for 16 Hospices
- Follow up on claims, research,
- Home care home base computer system
Owner/Groomer
Champ’s Pet Grooming
Lewisburg, Tn
09.2013 - 09.2015
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Cleaned tear stains from fur using safe chemical cleansers.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Collections Specialist
Medix Staffing Agency, Clinical Revenue Management Systems, 117
Brentwood, TN
03.2013 - 09.2013
- Collection follow-up on old AR Billed lab charges Verification of patient Insurance
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Collected documents and made portfolios for collections accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Recorded all information regarding financial status of customers.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Processed payments and contracts on accounts.
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
- Researched accounts and completed due diligence to resolve collection problems.
Physician Document Specialist
Medix Staffing Agency, Proclaim, Inc
Franklin, TN
02.2012 - 03.2013
- Advance Beneficiary notice
- Intake process, follow-up with physician offices and facilities
- Billed Med-C-claims online
Account Manager
Providers Dynamic Services
Franklin, TN
10.2011 - 01.2012
- Third party billing for physician services
- Verification of insurance, updated demographics, billed all insurance companies, electronically UB04’sHCFA 1500’S
- Reviewed Explanation of Benefits and billed secondary and tertiary insurance
- Verified ICD -9 and CPT coding
Special Project Manager
Vanguard Healthcare and Finance
Brentwood, TN
06.2011 - 10.2011
- Organized and prioritized workload to delegate responsibilities among colleagues.
- Managed workflow and production output of consultants and subordinates.
- Managed workflow and product production of consultants and subordinates.
- Prepared and presented multiple written reports and PowerPoint presentations to Planning Commission, City Council and Finance Department.
- Assisted non-profit and for-profit organizations in enhancing economic development initiatives.
- Researched and analyzed various statistical and financial analysis techniques.
Account Manager
Vanguard Healthcare and Finance
Brentwood, TN
03.2011 - 05.2011
- Worked with credit balances on accounts for Medicaid accounts
- Data entry for 12 skilled nursing facilities updating demographics
Billing Coordinator
Cogent Healthcare
Brentwood, TN
06.2010 - 01.2011
- Scrubbed claims for hospitalist charges to process claims
- Verified ICD-9 and CPT coding
- Verified insurance, updated demographics
- Effectively communicated with team members to process claims
Billing Coordinator
Take Care Health
Franklin, TN
05.2009 - 06.2010
- Posted payments to patient accounts
- Worked ageing to bring account receivables down , billed for walk-in clinic visits electronically
- Verified insurance, verified CPT and ICD-9 coding for billing process...
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Completed appeals of denied claims on patient bills.
- Performed billing, collection and reporting functions for office.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Front office
Willowbrook Home Health and Hospice, Commerce
Lewisburg, TN
01.2004 - 01.2007
- Inventoried and ordered office supplies to maintain availability of products.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Created and updated records and files to maintain document compliance.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled office supply orders and inventorying.
- Monitored office supplies by checking inventory and placing orders.
- Coordinated with human resources department to handle payroll and personnel databases.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Organized and transferred incoming mail and checked correctness of outgoing mail.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Office Manager
Hospice
06.1993 - 05.2004
- Created and implemented Bereavement 12 month mail-out program
- Created payroll for 11 employees
- Maintained medical records, active, discharged and deceased for 5 years
- Billed all hospice charges in DDE system, corrected claims
- Assisted with nursing home contracts, and physician’s orders
- Rdered office, medical and DME supplies to patient’s home
- Prepared marketing material for marketing representative
- Facilitated communication with family members and care professionals
- Assisted with scheduling respite care
Education
High School Diploma -
Janesville Craig SR High School
Janesville WI06.1975
No Degree - Medical Terminology
Moore Norman Technology Center - Norman
Norman, OKSkills
- Direct data entry, MS Word
- MS Excel
- ICD-9
- CPT coding
- Emdeon Clearing House
- AS 400, Athena, Groupcast ,Meditec, EMR, UB04, HCFA 1500
- Proclaim VP, Home care home case, Clinex
- Project Specifications
- Project Deadlines
- Records Filing
- Clerical Support
- Policy Knowledge
- Equipment Efficiency
- Customer Satisfaction
- Meeting Support
- Training Initiatives
- Workload Delegation
- Data Communications
- Customer Experience
- Constructive Feedback
Affiliations
Notary, Williamson County TN 1994-1997
Timeline
Account Manager
Skin & Allergy Center,
10.2016 - 05.2018
Hospice Billing Specialist
Community Home Services CHS
10.2015 - 10.2016
Owner/Groomer
Champ’s Pet Grooming
09.2013 - 09.2015
Collections Specialist
Medix Staffing Agency, Clinical Revenue Management Systems, 117
03.2013 - 09.2013
Physician Document Specialist
Medix Staffing Agency, Proclaim, Inc
02.2012 - 03.2013
Account Manager
Providers Dynamic Services
10.2011 - 01.2012
Special Project Manager
Vanguard Healthcare and Finance
06.2011 - 10.2011
Account Manager
Vanguard Healthcare and Finance
03.2011 - 05.2011
Billing Coordinator
Cogent Healthcare
06.2010 - 01.2011
Billing Coordinator
Take Care Health
05.2009 - 06.2010
Front office
Willowbrook Home Health and Hospice, Commerce
01.2004 - 01.2007
Office Manager
Hospice
06.1993 - 05.2004
special project Manager
Glen Oaks Health
High School Diploma -
Janesville Craig SR High School
No Degree - Medical Terminology
Moore Norman Technology Center - Norman