Laurieanne Monroe
Katy,TX
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Excelling in communication, empathy, and time management to enhance patient well-being and support my team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Medication Technician
Avanti Senior Living
Katy, TX
03.2022 - Current
- Completes incident reports for any incidents occurred on assigned shift
- Supports resident care plan
- Fills-in for the Receptionist, Medication Aide or Caregiver as needed
- Supports new resident welcome and assimilation process
- Participates in new resident admissions
- Performs other administrative duties
- Ensures resident's medications supply is maintained on a daily basis, i.e
- Reordering refills and/or new orders
- Assure home health, hospice and ancillary care providers, communicate their visits and provide necessary documentation of their visit
- General record keeping and filing as needed
- Supports the Executive Director and RN in all aspects of staff hiring, training, management, and counseling
- Monitored expiration dates of medications stored in automated dispensing systems.
- Responded promptly to inquiries from patients, family members, physicians, nurses, pharmacists or other healthcare professionals concerning medication information.
- Instructed staff on proper procedures related to medication administration and storage requirements.
- Adhered strictly to HIPAA guidelines when handling patient information.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Participated in team meetings to discuss patient care and medication management strategies.
Community Liaison
Always Best Care Senior Services
Humble, TX
01.2024 - 06.2024
- Developing and maintaining relationships with stakeholders and community members
- Coordinating and participating in community outreach events
- Developing and coordinating volunteer programs
- Representing the organization at community meetings and events
- Participated in strategic planning sessions to develop new strategies for engaging residents.
- Provided community education about local medical facilities, hospice care and resources to enlighten and inform.
- Assisted individuals with navigating health care systems, appointments and classes.
COVID-19 Tester
Covid Clinic, Inc.
Houston, TX
04.2021 - 07.2022
- Set up testing site and gathering required provided supplies
- Review of client list
- Explain to each client; reason for testing, the procedure, and answer questions
- Register clients on the Oregon Health Authority COVID-19 Testing Portal and the facility spreadsheet
- Label specimen collection cards with client ID
- Wear required Personal Protective Equipment (provided)
- Collect the anterior nasal specimen and follow testing guidelines for Bobina
- Consistently read the test cards 15 minutes following collection
- Document test results on the OHA portal and facility spreadsheet
- Follow algorithm as indicated by test result and client condition for notification of supervising staff and need for confirmatory testing
- Oversee client flow through the collection station, assuring efficient workflow (Goal 4-6 clients/hour)
- Sanitize worksheet after each client; disinfect workspace at end of testing session; dispose of hazardous waste and store supplies; notify supervising staff of need to restock supplies
Administrative Manager
Autumn Leaves Assisted Living
Spring, TX
10.2018 - 08.2020
- Delivers professional and courteous communication to families regarding resident's needs, care plan meetings and other communication as requested
- Oversees all aspects of general office coordination including copying, faxing, mailing and filing
- Maintains managers' calendars to coordinate work flow and meetings and coordinates meetings and conferences using Microsoft Outlook
- Acts as back up to Executive Director on all confidential HRIS activities
Resident Services Coordinator
The LaSalle Group, Inc.
Houston, TX
07.2016 - 09.2019
- Analyzed trends in Resident’s care activities such as medication errors or falls within the facility.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
- Oversaw the daily operations of the Wellness department including staffing, scheduling, budgeting, and resource allocation.
- Collaborated with physicians and healthcare providers to coordinate Resident’s care plans.
- Ensured compliance with state regulations by performing weekly Med Room Audits.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Monitored development, implementation and updates of individualized care plans.
- Explained policies, procedures and services to Resident.
- Communicated with Resident and family members with compassion while keeping medical information private.
- On boarding and train new Med-Tech/Caregivers
Call Center Representative
Legacy Health
Houston, TX
01.2016 - 08.2018
- Manage inbound/outbound calls
- Process requests
- Schedule appointments
- Collect and update demographic information
- Data entry
- Navigate patient care
Education
High School Diploma -
Nimitz High School
12.2012
Skills
- Healthcare regulations
- Records Updating
- Patient Care Coordination
- Staff Training and Development
- Medication Administration
- Regulatory Compliance
Certification
- First Aid Certification
- Certified Medication Aide (09/01/16 - Present)
- CPR Certification
Willingtorelocate
- Humble, TX
- Houston, TX
- Baton Rouge, LA
Timeline
Community Liaison
Always Best Care Senior Services
01.2024 - 06.2024
Lead Medication Technician
Avanti Senior Living
03.2022 - Current
COVID-19 Tester
Covid Clinic, Inc.
04.2021 - 07.2022
Administrative Manager
Autumn Leaves Assisted Living
10.2018 - 08.2020
Resident Services Coordinator
The LaSalle Group, Inc.
07.2016 - 09.2019
Call Center Representative
Legacy Health
01.2016 - 08.2018
High School Diploma -
Nimitz High School
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