Laurie Henley
Meade
Summary
Dedicated professional with a proven track record in customer service and cash handling. Known for integrity and teamwork, aiming to enhance customer experiences while training and mentoring team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier, Food Service Worker
Loves Travel Stop
Meade, KS
07.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall service experience.
- Maintained accurate cash drawer, ensuring proper handling of funds.
- Collaborated with team members to manage peak hours effectively.
- Created amazing sandwiches to customer specifications
Shift Leader
Pizza Hut, Grand Mere Franchise
Meade, KS
07.2024 - Current
- Supervised team members to ensure optimal performance and adherence to operational standards.
- Trained new employees on menu items, cooking techniques, and customer service protocols.
- Monitored food safety compliance, ensuring kitchen operations met health regulations and standards.
- Implemented inventory management practices to reduce waste and control costs effectively.
Customer Service Representative
LQ Digital
Albuquerque, NM
09.2021 - 07.2024
- Qualified leads to speak with Sales Associates, Loan Officers, Insurance Agents and University Counselors
- Achieved bonus qualifications each quarter
Restaurant Manager
Subway, Bermudez Shorts Franchise
Albuquerque, NM
08.2020 - 09.2021
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to meet staffing needs while controlling labor costs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
No Degree - Elementary Education And Special Education
Cedarville University
Cedarville, OHHigh School Diploma -
Findlay High School
Findlay, OH06-1980
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Cash handling and management
- Professionalism and courtesy
- Merchandise restocking
- Cash drawer balancing
Certification
- Serv-Safe Certified
Timeline
Cashier, Food Service Worker
Loves Travel Stop
07.2024 - Current
Shift Leader
Pizza Hut, Grand Mere Franchise
07.2024 - Current
Customer Service Representative
LQ Digital
09.2021 - 07.2024
Restaurant Manager
Subway, Bermudez Shorts Franchise
08.2020 - 09.2021
No Degree - Elementary Education And Special Education
Cedarville University
High School Diploma -
Findlay High School