LAURIE L. THOMPSON
Foley,AL
Summary
Highly skilled career professional with more than 15 years practical experience in hospital, home health, primary care and oncology environments. Proficient in all documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality, HiPAA and EMR Compliant. Hands on experience in scheduling appointments, insurance precertification, mixing and administration of chemotherapy treatments, computer skilled, managing heavy daily patient volume including telephone triage, scheduling outpatient infusion appointments and general office RN duties which are not limited to but also include, administration of IV, IM and SC medications, obtaining patient vital signs, patient teaching, assisting physician with all in office procedures, wound care and dressing change. Multi-talented RN Oncology Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Highly skilled and enthusiastic professional with more than 15 years of experience managing all facets of operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
RN II Radiation Oncology
Southern Cancer Center
07.2023 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
RN ONCOLOGY MANAGER
Woodlands Medical Specialists
01.2014 - 07.2023
- Monitored number of cases received and returned by employees on weekly, monthly and quarterly basis
- Maintained drive and determination to obtain personal and team objectives and goals
- Developed team communications and information for Oncology Staff meetings
- Advised and educated patients regarding diet, hygiene and effective disease prevention methods
- Scheduled surgeries, managed pre-certifications and verified insurance coverage
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
- Assisted Human Resources with new hire processing and existing training programs
- Helped to organize client's schedule and plan appointments
- Molded team and embraced change to adapt within dynamic market
- Prepared reports by collecting, analyzing and summarizing information
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
RN Chemo Infusion Nurse
Woodlands Medical Specialists
07.2008 - 07.2014
- Administered and prescribed appropriate courses of treatment.
- Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
- Prescribed medicine and administered treatment, vaccinations and special medical care to patients.
- Trained colleagues on new procedures or technologies, fostering an environment of continuous learning within the department.
- Collaborated with interdisciplinary teams to optimize patient outcomes.
- Interpreted lab information to provide patients with proper treatment.
- Mentored junior medical staff, increasing overall team knowledge and skills.
- Administered specialized treatment for multiple patients daily.
Staff LPN
Accudata, Dr. Michael Hoffman
01.2006 - 01.2007
- Documented patient vitals, behaviors and conditions and communicated concerns to supervising RN and Physician
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records
- Reviewed patient history to verify conditions and current medications
- Collaborated with RN and Physician on evaluation of care plan outcomes, implementing or adjusting interventions accordingly
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies
Staff LPN
The Greenville Clinic
01.2000 - 01.2005
- Gathered patient data, cleaned wounds and changed catheters as part of comprehensive support
- Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms
- Documented patient information obtained from interviews concerning symptoms, medications and prior treatment
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies
- Responded to patient requests with appropriate clinical and personal assistance
Receptionist
The Greenville Clinic
01.1997 - 01.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Education
RN Degree -
Faulkner State University
LPN Degree -
Mississippi Delta Community College
Skills
- Basic life support
- Clinical judgment
- Medication and IV administration
- Direct patient care
- Patient assessments
- Team coordination
- Patient education and counseling
- Strong clinical judgment
- Patient monitoring
- Patient care
- Nursing staff leadership
- Licensed RN
- Intravenous therapy
Accomplishments
- Advanced Cardiac Life Support Basic Life Support ONS Chemotherapy & Biotherapy
Additional Information
- CREDENTIALS , State of Florida License # RN9360547, May 24, 2013
Certification
Alabama RN license # 1-118458
Mississippi RN license in progress
Timeline
RN II Radiation Oncology
Southern Cancer Center
07.2023 - Current
RN ONCOLOGY MANAGER
Woodlands Medical Specialists
01.2014 - 07.2023
RN Chemo Infusion Nurse
Woodlands Medical Specialists
07.2008 - 07.2014
Staff LPN
Accudata, Dr. Michael Hoffman
01.2006 - 01.2007
Staff LPN
The Greenville Clinic
01.2000 - 01.2005
Receptionist
The Greenville Clinic
01.1997 - 01.1999
LPN Degree -
Mississippi Delta Community College
RN Degree -
Faulkner State University
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