Laurie Taylor Taylor
Patient Access Manager
Northfield,MA
Summary
A highly organized and detail-focused professional with over 15 years of progressive career growth providing management / customer care and direct customer contact in a fast paced health care environment. Dependable, punctual and efficient, quick-to-learn and adapt, successfully building a strong team with effective skills to best serve the patient and company. A motivated professional with demonstrated adaptability Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering 15 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.
Overview
15
15
years of professional experience
Work History
Patient Access Manager
Conifer Health Solutions, Inc
Keene, NH
09.2017 - Current
- On behalf of Cheshire Medical Center:
- Increased patient satisfaction from 75% to 85%
- Increased accuracy rate of registration by monitoring staff bypass warnings
- Created cross training initiative to improve efficiency and coverage for all areas
- Implemented monthly touch base meetings with each staff member to improve employee engagement
- Management of Visitor Policy and tracking visitors for Contact Tracing
- Collaboration with VP of Finance for State Contract Community COVID testing initiative
- Collaboration with VP of Finance and Clinical Directors for Telehealth
- Manage a staff of 30 team members
- Create and manage yearly budget
- Process payroll
- Employment engagement incentives
- Budget planning
- Spearheaded and implemented new projects to expand scope of engagement.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Office Manager
Baystate Franklin Medical Center
Greenfield, MA
08.2009 - 01.2014
- Department:
- Improve copayment collection from 65% to 90% by utilizing system functions
- Coordinate clinician schedules in Centricity, Supervise 4 clerical staff & 10 clinical staff
- Process payroll using Kronos application
- Accounts payable, process check requests
- Conduct interviews with employment candidates
- Perform bi-yearly performance evaluations
- Coding and charge entry of daily encounter forms
- Schedule staff to meet practice needs.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity and submitted evaluation reports.
- Created, maintained and updated filing systems for paper and electronic documents.
- Delivered performance reviews, recommending additional training or advancements.
- Coached new hires on company processes while managing employees to achieve maximum production.
Practice Operations Manager
Cooley Dickinson Hospital
Northampton, MA
03.2008 - 08.2009
- Manage the daily operations of 5 practices
- Process weekly payroll using Kronos application
- Accounts payable, process check requests, travel reimbursement, capital acquisition process
- Conduct interviews with employment candidates
- Handle human resource issues, yearly performance evaluations
- Schedule staff to meet practice needs
- Coordinate and manage float pool employees for medical practices
- Resolve customer service issues with patients
- Negotiate with various vendors for services such as cleaning services, medical supply services and office supply services
- Open new practices
- Budget planning.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
Education
High School Diploma -
Windsor High School
Windsor, CT 05.2001 -
No Degree - Health Administration
Greenfield Community College
Greenfield, MA 05.2001 -
Bachelor of Arts - Health Administration
Southern New Hampshire University
Hooksett, NH 05.2001 -
Certified Revenue Cycle Representative - Health Administration
Health Finance Management Association
05.2001 -
Skills
CIS, Centricity, SMS, Soarian EPICMS Office (Excel, Access, Word & Outlook)Certified Revenue Cycle Representative
Inpatient registration
Recordkeeping
Program development participation
Effective written and verbal communication
New staff training
Staff Management
Relationship building and retention
Training and mentoring
Project oversight
Team Building
Hiring and recruitment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Patient Access Manager
Conifer Health Solutions, Inc
09.2017 - Current
Office Manager
Baystate Franklin Medical Center
08.2009 - 01.2014
Practice Operations Manager
Cooley Dickinson Hospital
03.2008 - 08.2009
High School Diploma -
Windsor High School
05.2001 -
No Degree - Health Administration
Greenfield Community College
05.2001 -
Bachelor of Arts - Health Administration
Southern New Hampshire University
05.2001 -
Certified Revenue Cycle Representative - Health Administration
Health Finance Management Association
05.2001 -