Laurinda Ganzon

. Assist the MC in obtaining employment verification for the

borrowers

. Order titles, HOI, transcripts,ROI,

. Prioritize the work load

. Utilize excel spreadsheet and word

. Maintain a quota of 180 loans per week

. Being proactive with training classes

. Utilizing resources to complete OA tasks

. Inquiring insurance quotes

. Wore necessary personal protective equipment to minimize

risks from hazardous materials, biohazards and other harmful

substances.

. Certified in sanitation that follows CDC guidelines

. Strive to clean all rooms

. Adapted and complied with the constant changes of covid 19

. Assist and address patients concerns about covid 19 protocols and sanitation

. Made sure tasks were done completely before leaving

. Using UV light in all rooms

. Helping out teammate in cleaning a room when behind

. Provided dog walking, vacation care, in home pet sitting

. Offered dog boarding in my home

. Build rapport with dog clients

. Built trust amongst the clients and dogs

. The targeted number of customers each day was 6 that I

constantly reached.

. Adapted to accommodate to specific medical and dietary needs

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Cultivated customer loyalty, promoted repeat business and improved sales..
• Coordinating shipments for our NVOCC department.
• Had to maintain a high level of accuracy of 99 percent when entering data, invoicing, proofing Export documents.
• Negotiating rates between the steamship line and truckers.