Laurissa Martinez
Everett,WA
Overview
4
4
years of professional experience
Work History
Shift Manager/Waitress Supervisor
The Woodward
Fresno
04.2023 - 03.2024
- Maintained clean, safe work environment, and anticipated and predicted over 200 guests' needs daily.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration.
- Worked closely with roughly 15 team members daily to schedule breaks and shifts to meet state regulations.
- Enhanced processes by pinpointing bottlenecks and working to resolve them.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Bartender
Tioga Sequoia Brewing Co.
Fresno
08.2020 - 04.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Collaborated with fellow staff members to optimize workflow and service quality.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted in setup of private events, accommodating specific client requests.
- Served high customer volumes, 2,000+ during special events, nights, and weekends.
- Cultivated interpersonal skills by building positive relationships with others.
Event Coordinator
Tioga Sequoia Brewing Co.
Fresno
08.2020 - 04.2023
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes for 2,000+ guests
- Developed post-event reports to determine effectiveness of each event.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Consulted with customers to determine objectives and requirements for events.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Sales Representative
Tioga Sequoia Brewing Co.
Fresno
08.2020 - 04.2023
- Sold products into off-premise franchises, on-premise restaurants, and bars, totaling over 80 accounts.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
- Assisted in development and implementation of marketing initiatives to promote store events and special promotions.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Built relationships with customers to encourage repeat business.
Waitress
Dave and Busters
Fresno
09.2020 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Set up banquet events according to specific client requirements, ensuring successful event experience for all attendees.
Education
Bachelor of Science - Special Events And Tourism
California State University - Fresno
Fresno, CA2024
Skills
- Organized
- Diligent worker, Multitasker
- Works comfortably and calmly under pressure
- Thrives in fast-paced environments
- Food handlers, Seven years of service experience
- Over four years of coordinating and fundraising for special/ community events
- Excellent problem-solving and critical thinking skills
References
- Jaspreet Sangha, (559) 421-5985
- Austin Barrett, (559) 652-8480
Timeline
Shift Manager/Waitress Supervisor
The Woodward
04.2023 - 03.2024
Waitress
Dave and Busters
09.2020 - 12.2021
Bartender
Tioga Sequoia Brewing Co.
08.2020 - 04.2023
Event Coordinator
Tioga Sequoia Brewing Co.
08.2020 - 04.2023
Sales Representative
Tioga Sequoia Brewing Co.
08.2020 - 04.2023
Bachelor of Science - Special Events And Tourism
California State University - Fresno