Overview
Work History
Education
Skills
References
Timeline
Generic

Laurissa Martinez

Everett,WA

Overview

4
4
years of professional experience

Work History

Shift Manager/Waitress Supervisor

The Woodward
04.2023 - 03.2024
  • Maintained clean, safe work environment, and anticipated and predicted over 200 guests' needs daily.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration.
  • Worked closely with roughly 15 team members daily to schedule breaks and shifts to meet state regulations.
  • Enhanced processes by pinpointing bottlenecks and working to resolve them.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

Bartender

Tioga Sequoia Brewing Co.
08.2020 - 04.2023
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Collaborated with fellow staff members to optimize workflow and service quality.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Assisted in setup of private events, accommodating specific client requests.
  • Served high customer volumes, 2,000+ during special events, nights, and weekends.
  • Cultivated interpersonal skills by building positive relationships with others.

Event Coordinator

Tioga Sequoia Brewing Co.
08.2020 - 04.2023
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes for 2,000+ guests
  • Developed post-event reports to determine effectiveness of each event.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Consulted with customers to determine objectives and requirements for events.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.

Sales Representative

Tioga Sequoia Brewing Co.
08.2020 - 04.2023
  • Sold products into off-premise franchises, on-premise restaurants, and bars, totaling over 80 accounts.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
  • Assisted in development and implementation of marketing initiatives to promote store events and special promotions.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Built relationships with customers to encourage repeat business.

Waitress

Dave and Busters
09.2020 - 12.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Set up banquet events according to specific client requirements, ensuring successful event experience for all attendees.

Education

Bachelor of Science - Special Events And Tourism

California State University - Fresno
Fresno, CA
2024

Skills

  • Organized
  • Diligent worker, Multitasker
  • Works comfortably and calmly under pressure
  • Thrives in fast-paced environments
  • Food handlers, Seven years of service experience
  • Over four years of coordinating and fundraising for special/ community events
  • Excellent problem-solving and critical thinking skills

References

  • Jaspreet Sangha, (559) 421-5985
  • Austin Barrett, (559) 652-8480

Timeline

Shift Manager/Waitress Supervisor

The Woodward
04.2023 - 03.2024

Waitress

Dave and Busters
09.2020 - 12.2021

Bartender

Tioga Sequoia Brewing Co.
08.2020 - 04.2023

Event Coordinator

Tioga Sequoia Brewing Co.
08.2020 - 04.2023

Sales Representative

Tioga Sequoia Brewing Co.
08.2020 - 04.2023

Bachelor of Science - Special Events And Tourism

California State University - Fresno

Similar Profiles

CREATE PROFILE
Laurissa Martinez