Laurita Tomlin
Charlotte,NC
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
Work History
Regional Office Manager
Caliber Collision
04.2005 - 03.2023
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for Number employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
No - Business Education
North Carolina A & T State University
Greensboro, NCSkills
- Compliance Requirements
- Client Meetings
- Protocol Compliance
- Vendor Relations
- Employee Performance Evaluations
- Document Review
- Meeting Support
- Business Needs Identification
- Departmental Support
- Administrative Procedures
- Office Organization
- Workflow Processes
- Hiring and Terminations
- Document Quality
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
Timeline
Regional Office Manager
Caliber Collision
04.2005 - 03.2023
No - Business Education
North Carolina A & T State University
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