Justin Morgenstern
Buckeye,US
Summary
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability. Adapting seamlessly to evolving customer needs and industry changes.
Overview
12
12
years of professional experience
Work History
Service Advisor
Caliber Collision
11.2022 - Current
- Diagnose vehicle issues and clearly communicate repair needs to customers in a friendly, approachable way.
- Prepare accurate repair orders, secure signatures, and maintain compliance with company documentation standards.
- Assist customers with product information, pricing, and service recommendations to build trust and confidence.
- Record detailed notes on customer concerns to support technicians and ensure accurate repairs.
- Schedule service appointments and manage workflow to keep the shop running smoothly.
- Greet customers with a welcoming, upbeat attitude to create a positive first impression.
- Collaborate with technicians to solve complex automotive issues and deliver high‑quality repair outcomes.
- Build long‑term customer relationships through transparency, professionalism, and consistent follow‑through.
General Manager
Holiday Inn Express & Suites Phoenix West - Buckeye, an IHG Hotel
11.2020 - 11.2022
- Led daily operations with an open‑door leadership style that encouraged communication and teamwork.
- Executed sales and operational strategies that met or exceeded business goals.
- Analyzed processes and implemented improvements that reduced costs and increased efficiency.
- Coordinated staff training to ensure compliance with brand standards and company policies.
- Developed financial objectives and supported long‑term business planning.
- Created employee development plans to strengthen team performance and morale.
Store Manager
Detail Garage - Auto Detailing Supplies
11.2019 - 11.2020
- Delivered exceptional customer service while maximizing sales and minimizing shrinkage.
- Oversaw inventory management, cycle counts, audits, and loss‑prevention strategies.
- Resolved customer concerns with professionalism and product expertise.
- Hired, trained, and developed a high‑performing team.
- Managed weekly schedules to ensure proper coverage and operational efficiency.
- Coordinated social media and brand marketing to boost store visibility and sales.
Store Manager
Charlotte Russe
10.2017 - 11.2019
- Met or exceeded sales and profit targets through strong leadership and customer engagement.
- Managed employee scheduling to maintain coverage during peak hours.
- Implemented security policies to reduce loss and protect store assets.
- Reported operational updates and staffing needs to district leadership.
- Conducted interviews and made hiring decisions aligned with store needs.
General Manager
Quality Inn & Suites Goodyear - Phoenix West
02.2014 - 10.2017
- Recruited and developed team members to maintain strong staffing levels.
- Used customer feedback to improve operations and strengthen brand loyalty.
- Prepared financial reports and analyzed trends to support business decisions.
- Managed profit goals and controlled costs to stay within budget.
- Created schedules based on staffing needs, shift requirements, and labor guidelines.
Education
Bachelor of Arts - Business Management
Arizona State University
Tempe, AZ01.2014
Master of Arts - Business Leadership
University of Arizona
Phoenix, AZ05-2026
Skills
- Service excellence
- Proficient in computer applications
- Proficient in task prioritization
- Vehicle evaluation
- Known for turning stressful repair situations into calm, positive customer experiences
- Believes a well‑run shop is part organization, part teamwork, and part good vibes
Timeline
Service Advisor
Caliber Collision
11.2022 - Current
General Manager
Holiday Inn Express & Suites Phoenix West - Buckeye, an IHG Hotel
11.2020 - 11.2022
Store Manager
Detail Garage - Auto Detailing Supplies
11.2019 - 11.2020
Store Manager
Charlotte Russe
10.2017 - 11.2019
General Manager
Quality Inn & Suites Goodyear - Phoenix West
02.2014 - 10.2017
Bachelor of Arts - Business Management
Arizona State University
Master of Arts - Business Leadership
University of Arizona