Colin Singleton
Buckeye,USA
Summary
Dynamic Service Advisor with extensive experience at Inland Kenworth, excelling in conflict resolution and preventive maintenance. Proven track record in service order management and process improvement, enhancing workflow efficiency. Adept at technical support and customer relations, consistently delivering high-quality service and fostering team collaboration to achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
Inland Kenworth
Tolleson, AZ
01.2023 - Current
Field Service Diesel Technician
W.W.Williams Company
, AZ
02.2021 - 08.2022
Field Service Diesel Technician
Cummins Inc.
, WA
12.2018 - 02.2021
Diesel Technician
Freightliner Northwest
, WA
08.2016 - 12.2018
Diesel Technician
McDevitt Trucks Inc.
, NH
02.2016 - 10.2016
Diesel Technician
Freightliner
, NH
08.2014 - 02.2016
Education
AAS - Diesel and Heavy Equipment Technician
Lake Washington Institute of Technology
Kirkland, WA04.2014
Skills
- Program assessment and follow-up
- Conflict resolution
- Preventive maintenance
- Work order analysis
- Technical support
- Mechanical skills
- Service estimation
- Computer proficiency
- Team collaboration
- Workflow management
- Goal orientation
- Warranty processing
- Customer service and relations
- Service order management
- Multitasking and organization
- Process improvement
Certification
- CPR/AED first aid, 2024
- Kenworth service advisor course 1
- Kenworth service advisor course 2
- Kenworth service advisor course 3
- Kenworth customer service foundations course
- Certified in numerous engine and chassis systems for class 8 vehicles across the industry.
Timeline
Service Advisor
Inland Kenworth
01.2023 - Current
Field Service Diesel Technician
W.W.Williams Company
02.2021 - 08.2022
Field Service Diesel Technician
Cummins Inc.
12.2018 - 02.2021
Diesel Technician
Freightliner Northwest
08.2016 - 12.2018
Diesel Technician
McDevitt Trucks Inc.
02.2016 - 10.2016
Diesel Technician
Freightliner
08.2014 - 02.2016
AAS - Diesel and Heavy Equipment Technician
Lake Washington Institute of Technology
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