LAURNE JAQUA
Beaverton,OR
Summary
Bilingual (Proficient in writing, reading, and speaking
English/Spanish). Dedicated, and hardworking individual with a keen focus on perusing a public service career. I strive to exceed goals and surpass employers expectations. I have been recognized for the outstanding customer service and team building skills. Compiled and disseminated daily, weekly, and monthly reports including project status updates, managed 10 staff members in a customer service setting. Responsible for inventory and reporting to
multiple departments, handled customers with professionalism
and confidentiality. Utilized software and proficient in Word, Excel,
Outlook, as well for patient scheduling, Practice Fusion, AllMeds, Centricity and Zocdoc)
Overview
10
10
years of professional experience
Work History
Caregiver
Oasis Adult Care Home
2023.04 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
Front Desk / Scheduling
Bridgeport Family Medicine
2022.12 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Front desk scheduler / Surgery center scheduled
Advanced Pain Management Center
2019.01 - 2022.09
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Scheduled for both specialty office and OR in patient visits.
Intake case aide
Oregon Dept. of Human Services Aging and People with Disabilities
2018.03 - 2018.11
- Developed and maintained accurate records of programs and services.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Coordinated with local government to provide resources to clients.
- Processed intake applications and redirected emails/ case files to correct destination.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Account Manager / Account Manager Supervisor
SOLE Finance
2014.03 - 2018.01
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Managed accounts to retain existing relationships and grow share of business.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
GED -
Clackamas Community College
Oregon City, OR04.2023
Cosmetology -
Bella Academy of Cosmetology
Portland, OR01.2013
Skills
- Compiled concise notes from interviews, conferences, and meetings
- Created and managed calendars, appointments, and scheduling
- Managed 10 staff members in customer service department
- Provided exceptional customer service on regular basis
- Utilized software such as Word, Excel, Outlook
- Processed document request and entered relevant database information pertaining to requests
- Maintained strict confidentiality with sensitive documents
- Always maintained positive, professional and compassionate demeanor
- BILINGUAL: Proficient in writing, reading and speaking English/Spanish
- Well organized and detail oriented
- Strong work ethic and motivation
- Productive independently or with a team
- Creative and Initiative taking analytical person
- Dependable and motivated initiative taker
- Good Attendance and punctuality
- Takes pride in turning out high quality work
- Skilled at calendar management and scheduling
- Excellent interpersonal communication skills
- Staff Supervision experience
- Banking Call Center Experience
- Conflict resolution skills to de-escalate upset customers
- Dependable collaborator
- Enjoys working with diverse customers and co-workers
Volunteer Experience
- Homeless Downtown PDX
- North Clackamas School District
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Oasis Adult Care Home
2023.04 - Current
Front Desk / Scheduling
Bridgeport Family Medicine
2022.12 - Current
Front desk scheduler / Surgery center scheduled
Advanced Pain Management Center
2019.01 - 2022.09
Intake case aide
Oregon Dept. of Human Services Aging and People with Disabilities
2018.03 - 2018.11
Account Manager / Account Manager Supervisor
SOLE Finance
2014.03 - 2018.01
GED -
Clackamas Community College
Cosmetology -
Bella Academy of Cosmetology
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