LAURO CRUZ
SAN ANTONIO
Summary
Results-driven customer service professional with a strong work ethic and integrity. Proven ability to train and mentor teams, ensuring operational efficiency and exceptional customer experiences.
Overview
15
15
years of professional experience
Work History
DEFAC DEPT/CASHIER
Southern Food Service
SAN ANTONIO
02.2021 - Current
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained stock levels and organized merchandise displays to enhance customer experience.
- Assisted customers with inquiries and provided product recommendations to drive sales.
- Trained new cashiers on operational procedures and customer service standards.
Assistant Manager
Circle K/Valero
San Antonio, TX
01.2016 - 02.2021
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic decisions for store promotions.
Head of Customer Service
Ross Dress for Less
San Antonio, TX
12.2010 - 12.2016
Opened all the teals making sure every cashier had the exact monies needed for the day. Ensuring team players to emphasize good customer service. Always having a team player mindset.
Education
No Degree - Radiology
St Phillips/San Antonio College
San Antonio, TX06-1976
High School Diploma -
Sidney Lanier
San Antonio, TX05-1976
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
DEFAC DEPT/CASHIER
Southern Food Service
02.2021 - Current
Assistant Manager
Circle K/Valero
01.2016 - 02.2021
Head of Customer Service
Ross Dress for Less
12.2010 - 12.2016
No Degree - Radiology
St Phillips/San Antonio College
High School Diploma -
Sidney Lanier
Cash Handling, Teamwork, Customer Service
CASH HANDLING
Always making sure the customer would get the correct amount of money back after a transaction.
Service with a smile.
TEAMWORK
Always being a team player throughout the day, helping any associate with their task if needed.
CUSTOMER SERVICE
Customer Service is the support and assistance to their customers, before, during, and after a purchase
or interactions. Offering guidance in ensureing customer satisfaction with their product, always striving
to enhance the customer service experience, and drive success for your business.
US NAVY/CORPSMEN, USS ENTERPRISE, CVN 65. JUNE 1978-JULY 1983
Helping Physicians taking vital signs, administering injections as well as passing out medications. Making appointments at sick bay.