LAURYN BLACK
Columbus,OH
Summary
As a transportation security officer I've mastered the ability to establish and maintain trusting relationships. I'm known for having a goal-oriented mindset. I've always been a dedicated team member with excellent communication skills and a pleasant demeanor, maintain professionalism, with a strong work ethic, and a willingness to work as part of a team. As an ambitious transportation security officer monitoring entrances and exits properly is critical. As an officer maintaining a calm demeanor in stressful situations even when communicating with difficult individuals is vital to ensure the public can trust us.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
05.2023 - Current
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
Customer Sales Representative
Gravity
10.2022 - 03.2023
- Brought in more than $200 in new sales each day by utilizing successful sales techniques to build relationships and convert prospects into paying customers
- I'm responsible for providing excellent customer service
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and issues
- Taught customers about promotional options, sales policies, and how to get the best results from the company's offerings
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Warehouse Material Handler
Frito-Lay
02.2022 - 10.2022
- Completed physical inventory counts each day
- Kept track of production and quality control systems in order to spot flaws ahead of time
- Separated all of the debris and packaging from the boxes for recycling or disposal
- Reorganized storage areas to improve access and meet the needs of various products with varying weights, sizes, and shapes
- Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues
- Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies
Mail Handler Assistant
United States Postal Service
07.2021 - 02.2022
- Sorted and placed mail into mail containers and post office boxes with high accuracy
- Created a new employee evaluation process that resulted in significant performance improvements
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Double-checked the data's accuracy and integrity
- Loaded letters onto processing equipment, removed non-processable letters, and ensured that the sorting feed was never interrupted
- Assisted with implementing new mailroom systems and training staff to improve operations.
Cashier
Kroger
08.2019 - 06.2021
- Provide outstanding customer service to all customers who enter the store
- Assisted customers by answering questions and fulfilling requests
- Worked flexible schedule and extra shifts to meet business needs.
- Provide information about products and business logistics through phone calls and customer interactions
- Keeping the checkout areas clean and orderly
- Used POS system to enter orders, process payments and issue receipts.
Line Cook Trainer
Panera Bread
04.2019 - 08.2019
- Developed and implemented new training initiatives, such as online modules, interactive software, language labs, and online programs, to ensure that employees receive ongoing training in order to achieve long-term success
- Examined the company's training methods and made changes to address issues, improve efficiency, and achieve training objectives, resulting in better performances
- Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked
- Implemented training for front-of-house team members to understand kitchen procedures.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Met training needs with well-organized, factual programs based on contemporary requirements.
Line Cook
Panera Bread
12.2018 - 08.2019
- Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe
- Talked to the front-of-house staff to figure out what customers wanted and how to accommodate special dietary needs
- Restocked all food items to ensure that the cooks had all of the ingredients they needed for service throughout the shift
- Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Followed the restaurant stock management schedule to monitor product freshness and rotate out old products
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Whitehall Yearling High School
Columbus, OH05-2019
Skills
- Staff education and training
- Computer proficient
- Recordkeeping strengths
- Cash Handling
- Complaint resolution
- Account management
- Multi-line phone talent
- Shipping procedures understanding
- Stock management
- Sale expertise
- Data entry
- Behavioral analysis
Certification
- CPR-American Heart Association-03/25/23
Languages
Spanish
Limited Working
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
05.2023 - Current
Customer Sales Representative
Gravity
10.2022 - 03.2023
Warehouse Material Handler
Frito-Lay
02.2022 - 10.2022
Mail Handler Assistant
United States Postal Service
07.2021 - 02.2022
Cashier
Kroger
08.2019 - 06.2021
Line Cook Trainer
Panera Bread
04.2019 - 08.2019
Line Cook
Panera Bread
12.2018 - 08.2019
- CPR-American Heart Association-03/25/23
High School Diploma -
Whitehall Yearling High School
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